Appreciate Inquiry and Positive Deviance take a positive approach to change and are methods that support a strong knowledge management program.
KM Component 26 – Appreciative Inquiry and Positive Deviance
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Think Clearly Blog
Think Clearly Blog
KM Component 25 – Social Network Analysis
Social network analysis in KM is mapping and measuring relationships and knowledge flows between people, groups, organizations, and other entities
KM Component 24 – Knowledge Valuation Process and Intellectual Capital
A knowledge valuation process involves quantifying the value of knowledge assets, reuse, and innovation, helping justify investment in your KM program.
KM Component 23 – Workflow Process
Workflow automation applies to more than just KM, but can be used as part of a KM initiative to add knowledge flow to routine business processes.
KM Component 22 – Change Management Process
Most KM initiatives involve significant changes to the existing behaviors, processes, and systems, so it is useful to create a change management plan
KM Component 21: KM Metrics and Reporting Process
Details the wide spectrum of options for measuring knowledge management activities with recommendations on what to measure and why
KM Component 20 – Classification Process and Taxonomy
Classification means creating and maintaining a taxonomy to organize information for finding through navigation, search, and links to related content
KM Component 19 – Content Management Process
In the context of a KM program, content management should be applied to documents, methods, and templates, especially reusable documents.
KM Component 18 – Collaboration Process
Knowledge managers should provide a process for collaboration via document/image libraries, file sharing, discussion forums, polls/surveys, calendars
KM Component 17 – Proven Practices Process
A KM proven practices process results in others in similar environments or with similar needs benefiting from proven successes.
KM Component 16 – Lessons Learned Process
In KM, reuse is putting to practical use the captured knowledge, community suggestions, or collaborative assistance provided through knowledge sharing.
KM Component 15 – Knowledge Reuse Process
In KM, reuse is putting to practical use the captured knowledge, community suggestions, or collaborative assistance provided through knowledge sharing.
KM Component 14 – Knowledge Capture Process
As part of a KM program, knowledge capture includes collecting multimedia materials that can be used for innovation, reuse, and learning.
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