Creating new knowledge is not simple or intuitive, but for knowledge managers it is worth perfecting because the potential benefits are significant.
Think Clearly Blog
Think Clearly Blog
KM Methodologies are policies, rules, techniques, procedures that prescribe how knowledge work is to be performed and offer ways to do it successfully.
KM incentive and reward programs encourage compliance with goals, improve performance against metrics, and increase participation in KM initiatives.
KM goals and measurements include targets included in employee performance plans and metrics to track performance against those goals and other operational indicators.
KM user assistance and help desks provide support including tools consulting, finding reusable content, connecting to sources, and training.
Timely communications are critical to successfully introducing a new KM initiative and to keeping the organization informed on implementation progress.
Knowledge management documentation best practices and guidance for supporting training, communications and user assistance, from a KM expert.
Knowledge management training best practices and resources, plus examples of plans for KM overview, knowledge capture, creating team spaces
Communities should be part of any KM program; connecting people is fundamental to getting knowledge flowing; communities are an important way to do so.
A KM program should help people add others to networks, facilitate social network analysis, provide tools for finding, communicating, collaborating.
KM leaders must use surveys to find out what users struggle with, what tools they still need, what they use, and if/why they like what’s provided.
Knowledge managers raise awareness, align with business priorities, promote a KM culture, engage leadership, manage infrastructure
Knowledge managers should identify organizational culture/values, leverage elements conducive to knowledge sharing, and address those which are not.