Knowledge management documentation best practices and guidance for supporting training, communications and user assistance, from a KM expert.
KM Component 7 – Knowledge Management Documentation
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Think Clearly Blog
Think Clearly Blog
KM Component 6 – Knowledge Management Training
Knowledge management training best practices and resources, plus examples of plans for KM overview, knowledge capture, creating team spaces
KM Component 5 – Communities of Practice
Communities should be part of any KM program; connecting people is fundamental to getting knowledge flowing; communities are an important way to do so.
KM Component 4 – Social Networks
A KM program should help people add others to networks, facilitate social network analysis, provide tools for finding, communicating, collaborating.
KM Component 3 – User Surveys
KM leaders must use surveys to find out what users struggle with, what tools they still need, what they use, and if/why they like what’s provided.
KM Component 2 – Knowledge Managers
Knowledge managers raise awareness, align with business priorities, promote a KM culture, engage leadership, manage infrastructure
KM Component 1 – Culture and Values
Knowledge managers should identify organizational culture/values, leverage elements conducive to knowledge sharing, and address those which are not.
The Importance of Trust in Knowledge Sharing
A KM program will only be successful if leaders trust staff to share knowledge effectively and usefully; staff must trust there will be mgmt advocacy
Thankful Thursdays: Using Praise to Motivate Knowledge Sharing
Knowledge managers offer non-financial incentives to promote knowledge sharing, including encouraging praise with a weekly theme of Thankful Thursdays
Knowledge Retention: How to Deal with a Departing Workforce
Knowledge managers can use a number of proven approaches and methods to ensure that knowledge doesn’t walk out the door with departing staff
Curation: A Key Knowledge Management Activity, Part 2
Examples for Knowledge Managers of curated content and how to curate it, they should curate a wide variety of content as part of a KM program.
Curation: A Key Knowledge Management Activity, Part 1
Knowledge managers need to curate a wide variety of content to make the most important and useful information easy to find and retrieve.
Why You Should Share Your Knowledge
Knowledge sharing provides numerous benefits to both individuals and their organizations; compelling reasons to share from a KM expert
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