Achieving KM Independence: Technology Independence
KM independence related to technology, users, and the program itself are key to the success of any knowledge management initiative; expert advice
The Uses and Benefits of Analytics and Business Intelligence — A KM Conversation
Knowledge managers can use analytics to provide the right content, communicate effectively, and contribute to improved business results.
KM Conversation: The Uses and Benefits of Analytics
Knowledge managers can use analytics to provide the right content, communicate effectively, and contribute to improved business results.
KM Conversations — Using Analytics Part 2: Metrics and Reporting
Knowledge management best practices include capturing and reporting on goal-oriented, operational, and business impact metrics, then taking action
KM Conversations — Using Analytics Part 1: Understanding Search Behavior and Hot Content
Knowledge management best practices include analyzing enterprise search logs; offer in your UI the most frequently used terms to improve findability
KM Conversation: Proven Practices for Social Collaboration
Best practices for KM include embedding social collaboration in a KM system making it more useful than a content-only or standalone social platform.
KM Conversations—Social Collaboration Part 3: Sharing and Reusing Knowledge
Knowledge management best practices include facilitation of sharing and reuse of internal and external knowledge via enterprise social collaboration
KM Conversations—Social Collaboration Part 2: Communities of Practice
Knowledge managers build/facilitate communities of practice where community members share tangible and intangible information on topics of interest
KM Conversations—Social Collaboration Part 1: Enhancing Content
Knowledge management best practices include enabling users to enhance content through social collaboration: tagging, recommending, and editing
KM Conversations—Advanced Discovery Part 3: User Interface
The user interface is the knowledge management system point of entry providing navigation, search, communications, an index, a knowledge map, and links.
KM Conversations—Advanced Discovery Part 2: Search
Best KM search engines enable searching for sites, documents, files, lists, content, and answers to questions, plus ability to search on text or metadata
KM Conversations—Advanced Discovery Part 1: Classification
Knowledge managers use taxonomy, folksonomy, metadata and tags to classify content so it’s easily discoverable through navigation, search and links.
Successful KM Programs Require User Input
KM leaders should base strategy on user input to determine needs to address. Conduct surveys to capture challenges, opportunities, and suggestions.
KM Conversations—360º Access Part 3: Channels for Accessing Content
Knowledge managers deliver 360-degree access to all content users require, internal and external, via multiple channels, even on the go via mobile devices.
KM Conversations—360º Access Part 2: Connecting to Expertise
Connecting to expertise for advice and assistance is a key element of a successful knowledge management program and increases KM adoption.
KM Conversations—360º Access Part 1: Types of Content
To enable users to repurpose content and learn from internal and external information sources, knowledge managers must offer complete, flexible access.
Tips for How KM Leaders Can Build an IT Partnership
Tips for KM leaders on how best to work closely with IT staff to successfully implement knowledge management technology projects.
Part 3: The Single Most Important KM “Sale” You Can Make
Knowledge management best practices include selling your KM program to senior leaders, including by selling specific organizational benefits.
Part 2: The Single Most Important KM “Sale” You Can Make
Knowledge management best practices include selling your KM program to senior leaders, including by making the business case.
Part 1: The Single Most Important KM “Sale” You Can Make
Storytelling is a very useful tool to help obtain leadership commitment as you promote your KM program. Here are some proven practices to get you going.
KM Participation – How to Overcome Reluctance Part 2
KM methods for getting people to present, and ask questions in meetings; knowledge management best practices for user adoption
KM Participation – How to Overcome Reluctance Part 1
Knowledge management methods for getting people to attend, speak, present, and ask questions in meetings; knowledge management best practices.
Put a SPIN on your KM Program
SPIN selling technique is a knowledge management best practice for getting leadership advocacy and ownership of your KM program
KM Initiatives Require a Training Strategy
Knowledge management best practices include ongoing training strategies that leverage a variety of channels e.g., webinars and self-paced courses.
How to Make Friends and Influence Organizations to Adopt KM
Selling KM is a journey; getting buy-in is an ongoing knowledge management best practice permanent process requiring a continuous improvement strategy.