KM Component 40 – Wikis
When using wikis in a KM program, pick an application where they fit well, use a pilot implementation to see how they work, and if users participate.
KM Component 39 – Blogs and Blogging
Primer on blogs, blog posts, and when and why to use them as part of a KM strategy
KM Component 38 – Archiving, Document Management, and Records Management
Archiving in a KM context is the process of moving files no longer actively used to separate storage for long-term retention
KM Component 37 – Search Engines and Enterprise Search
Search engines and enterprise search are key elements of an organizational knowledge management strategy and KM program; a detailed overview.
KM Component 36 – Metadata and Tags
KM strategies include applying metadata and tags that allow related items to discovered, navigated to, syndicated, and collected.
KM Component 35 – Expertise Locators and Ask the Expert
Connecting people so they can take advantage of the expertise of others is one of the desired modes of knowledge flow in a typical KM program.
KM Component 34 – Threaded Discussions and Enterprise Social Networks (ESNs)
Threaded discussions have now become the core functionality of enterprise social networks (ESNs) and as such are key to a knowledge management strategy.
KM Component 33 – Repositories and Knowledge Bases
Knowledge capture requires a place to store what’s collected. A repository is such a place, designed to easily used for storing and retrieving content.
KM Component 32 – Portals, Digital Experience, and Digital Workplace
A KM portal is a gateway website; it can be a personalized home page with aggregated content, a document repository, or a customizable interface.
KM Component 31 – Conferencing and Telepresence
Virtual teams, including those focused on knowledge exchange, are widespread. There are many effective virtual channels for knowledge sharing.
KM Component 30 – Team Spaces
Team spaces are collaborative workspaces designed for teams to share documents, libraries, schedules, files and other building blocks of knowledge.
KM Component 29 – Intranets
An organizational intranet is a key part of a knowledge management program; knowledge managers should be sure to leverage the intranet for KM purposes.
KM Component 28 – User Interface
Knowledge managers should incorporate the principles of good usability into the KM system user interface.
KM Component 27 – Storytelling, Business Narrative, and Anecdote Circles
Storytelling should be incorporated in many knowledge management implementation steps, activities, and components
KM Component 26 – Appreciative Inquiry and Positive Deviance
Appreciative inquiry and Positive Deviance take a positive approach to change and are methods that support a strong knowledge management program.
KM Component 25 – Social Network Analysis
Social network analysis in KM is mapping and measuring relationships and knowledge flows between people, groups, organizations, and other entities
KM Component 24 – Knowledge Valuation Process and Intellectual Capital
A knowledge valuation process involves quantifying the value of knowledge assets, reuse, and innovation, helping justify investment in your KM program.
KM Component 23 – Workflow Process
Workflow automation applies to more than just KM, but can be used as part of a KM initiative to add knowledge flow to routine business processes.
KM Component 22 – Change Management Process
Most KM initiatives involve significant changes to the existing behaviors, processes, and systems, so it is useful to create a change management plan
KM Component 21: KM Metrics and Reporting Process
Details the wide spectrum of options for measuring knowledge management activities with recommendations on what to measure and why
KM Component 20 – Classification Process and Taxonomy
Classification means creating and maintaining a taxonomy to organize information for finding through navigation, search, and links to related content
KM Component 19 – Content Management Process
In the context of a KM program, content management should be applied to documents, methods, and templates, especially reusable documents.
KM Component 18 – Collaboration Process
Knowledge managers should provide a process for collaboration via document/image libraries, file sharing, discussion forums, polls/surveys, calendars
KM Component 17 – Proven Practices Process
A KM proven practices process results in others in similar environments or with similar needs benefiting from proven successes.
KM Component 16 – Lessons Learned Process
In KM, reuse is putting to practical use the captured knowledge, community suggestions, or collaborative assistance provided through knowledge sharing.