Knowledge Management: What’s in a Name?
The term knowledge management is debated, but if by manage we mean care for, grow, steward, make more useful, the term knowledge management is apt
KM Conversation: Tapping into the Power of Integration
Knowledge managers need KM integration in three areas: process, platform and software.
KM Integration: Part 3; Software Integration
Best practices for KM include effective process, platform and software integration; this helps achieve a productive knowledge management ecosystem.
KM Integration: Part 2; Platform Integration
Integrated KM processes, workflows, platforms, applications, systems, and software are easier for users and delivers improved business results
KM Integration: Part 1; Process Integration
Effective process, platform, and software integration helps achieve a productive KM ecosystem; proven practices to integrate business processes
KM Conversation: Achieving Independence; Tips for Knowledge Managers
Knowledge managers need independence from IT, independence for users, and secure advocacy at the senior level in order for KM programs to succeed.
Achieving KM Independence Part 3: Program Independence
KM program independence means it’s not tied to any one function in an organization, can continue to operate, and is funded and supported by leadership
Achieving KM Independence Part 2: User Independence
Best practices for KM include independence for users of a knowledge management system; expert advice on excellent UX and self-paced training
Achieving KM Independence: Technology Independence
KM independence related to technology, users, and the program itself are key to the success of any knowledge management initiative; expert advice
The Uses and Benefits of Analytics and Business Intelligence — A KM Conversation
Knowledge managers can use analytics to provide the right content, communicate effectively, and contribute to improved business results.
KM Conversation: The Uses and Benefits of Analytics
Knowledge managers can use analytics to provide the right content, communicate effectively, and contribute to improved business results.
KM Conversations — Using Analytics Part 2: Metrics and Reporting
Knowledge management best practices include capturing and reporting on goal-oriented, operational, and business impact metrics, then taking action
KM Conversations — Using Analytics Part 1: Understanding Search Behavior and Hot Content
Knowledge management best practices include analyzing enterprise search logs; offer in your UI the most frequently used terms to improve findability
KM Conversation: Proven Practices for Social Collaboration
Best practices for KM include embedding social collaboration in a KM system making it more useful than a content-only or standalone social platform.
KM Conversations—Social Collaboration Part 3: Sharing and Reusing Knowledge
Knowledge management best practices include facilitation of sharing and reuse of internal and external knowledge via enterprise social collaboration
KM Conversations—Social Collaboration Part 2: Communities of Practice
Knowledge managers build/facilitate communities of practice where community members share tangible and intangible information on topics of interest
KM Conversations—Social Collaboration Part 1: Enhancing Content
Knowledge management best practices include enabling users to enhance content through social collaboration: tagging, recommending, and editing
KM Conversations—Advanced Discovery Part 3: User Interface
The user interface is the knowledge management system point of entry providing navigation, search, communications, an index, a knowledge map, and links.
KM Conversations—Advanced Discovery Part 2: Search
Best KM search engines enable searching for sites, documents, files, lists, content, and answers to questions, plus ability to search on text or metadata
KM Conversations—Advanced Discovery Part 1: Classification
Knowledge managers use taxonomy, folksonomy, metadata and tags to classify content so it’s easily discoverable through navigation, search and links.
Successful KM Programs Require User Input
KM leaders should base strategy on user input to determine needs to address. Conduct surveys to capture challenges, opportunities, and suggestions.
KM Conversations—360º Access Part 3: Channels for Accessing Content
Knowledge managers deliver 360-degree access to all content users require, internal and external, via multiple channels, even on the go via mobile devices.
KM Conversations—360º Access Part 2: Connecting to Expertise
Connecting to expertise for advice and assistance is a key element of a successful knowledge management program and increases KM adoption.
KM Conversations—360º Access Part 1: Types of Content
To enable users to repurpose content and learn from internal and external information sources, knowledge managers must offer complete, flexible access.
Tips for How KM Leaders Can Build an IT Partnership
Tips for KM leaders on how best to work closely with IT staff to successfully implement knowledge management technology projects.