When using wikis in a KM program, pick an application where they fit well, use a pilot implementation to see how they work, and if users participate.
Primer on blogs, blog posts, and when and why to use them as part of a KM strategy
Archiving in a KM context is the process of moving files no longer actively used to separate storage for long-term retention
Search engines and enterprise search are key elements of an organizational knowledge management strategy and KM program; a detailed overview.
KM strategies include applying metadata and tags that allow related items to discovered, navigated to, syndicated, and collected.
Connecting people so they can take advantage of the expertise of others is one of the desired modes of knowledge flow in a typical KM program.
Threaded discussions have now become the core functionality of enterprise social networks (ESNs) and as such are key to a knowledge management strategy.
Knowledge capture requires a place to store what’s collected. A repository is such a place, designed to easily used for storing and retrieving content.
A KM portal is a gateway website; it can be a personalized home page with aggregated content, a document repository, or a customizable interface.
Virtual teams, including those focused on knowledge exchange, are widespread. There are many effective virtual channels for knowledge sharing.
Team spaces are collaborative workspaces designed for teams to share documents, libraries, schedules, files and other building blocks of knowledge.
An organizational intranet is a key part of a knowledge management program; knowledge managers should be sure to leverage the intranet for KM purposes.
Knowledge managers should incorporate the principles of good usability into the KM system user interface.
Storytelling should be incorporated in many knowledge management implementation steps, activities, and components
Appreciative inquiry and Positive Deviance take a positive approach to change and are methods that support a strong knowledge management program.
Social network analysis in KM is mapping and measuring relationships and knowledge flows between people, groups, organizations, and other entities
A knowledge valuation process involves quantifying the value of knowledge assets, reuse, and innovation, helping justify investment in your KM program.
Workflow automation applies to more than just KM, but can be used as part of a KM initiative to add knowledge flow to routine business processes.
Most KM initiatives involve significant changes to the existing behaviors, processes, and systems, so it is useful to create a change management plan
Details the wide spectrum of options for measuring knowledge management activities with recommendations on what to measure and why
Classification means creating and maintaining a taxonomy to organize information for finding through navigation, search, and links to related content
In the context of a KM program, content management should be applied to documents, methods, and templates, especially reusable documents.
Knowledge managers should provide a process for collaboration via document/image libraries, file sharing, discussion forums, polls/surveys, calendars
A KM proven practices process results in others in similar environments or with similar needs benefiting from proven successes.
In KM, reuse is putting to practical use the captured knowledge, community suggestions, or collaborative assistance provided through knowledge sharing.