Tips for KM leaders on how best to work closely with IT staff to successfully implement knowledge management technology projects.
Knowledge management best practices include selling your KM program to senior leaders, including by selling specific organizational benefits.
Knowledge management best practices include selling your KM program to senior leaders, including by making the business case.
Storytelling is a very useful tool to help obtain leadership commitment as you promote your KM program. Here are some proven practices to get you going.
KM methods for getting people to present, and ask questions in meetings; knowledge management best practices for user adoption
Knowledge management methods for getting people to attend, speak, present, and ask questions in meetings; knowledge management best practices.
SPIN selling technique is a knowledge management best practice for getting leadership advocacy and ownership of your KM program
Knowledge management best practices include ongoing training strategies that leverage a variety of channels e.g., webinars and self-paced courses.
Selling KM is a journey; getting buy-in is an ongoing knowledge management best practice permanent process requiring a continuous improvement strategy.
Knowledge management best practices include making content easy to find through multiple methods and channels, curating collections of useful content.
KM programs should include storytelling before, during and after knowledge management implementation; this helps get leadership sponsorship and support.
Knowledge managers must engage key leaders to help sell, implement and support a KM implementation. Seek out influencers and request their help.
KM best practices include getting others to sponsor, endorse, inspect, use, and promote a KM program, including its people, processes, and technology.
KM expert Stan Garfield stresses KM adoption is driven by a great KM user experience; make it easy to access people, process and technology tools.
Definition of knowledge management, overview of KM origins, KM goals, fundamentals of knowledge management, value of knowledge management software.
Stan Garfield’s ideas on “killer apps” that provide technology foundation for a successful KM program. Enterprise Social Networks can help user adoption.
Knowledge Management often requires organizational culture change. Working Out Loud is one way to nurture KM organizational culture change.
Six proven knowledge management methodologies to help knowledge managers demonstrate need for knowledge management as well as impact and benefits from Stan Garfield.
Guidelines for push communications like newsletters to engage end users, promote KM initiatives and keep knowledge management updates flowing.
KM leaders should focus on using various communications methods and channels to keep user base informed on knowledge management progress.
KM leaders should focus on improving findability of internal and external knowledge assets; do this by choosing and organizing content appropriately.
KM leaders should focus on improving the findability of internal and external knowledge assets; this can be done through various methods and channels.
KM leaders should base strategy on user input to determine needs to address. Conduct surveys to capture challenges, opportunities, and suggestions.
Nurturing a knowledge-sharing culture goes hand in hand with implementing a KM program; Working Out Loud is one method of building trust.
Knowledge management expert Stan Garfield stresses the need using success stories to communicate the positive impact of KM.