Selling KM is a journey; getting buy-in is an ongoing knowledge management best practice permanent process requiring a continuous improvement strategy.
Knowledge management best practices include making content easy to find through multiple methods and channels, curating collections of useful content.
KM programs should include storytelling before, during and after knowledge management implementation; this helps get leadership sponsorship and support.
Knowledge managers must engage key leaders to help sell, implement and support a KM implementation. Seek out influencers and request their help.
KM best practices include getting others to sponsor, endorse, inspect, use, and promote a KM program, including its people, processes, and technology.
KM expert Stan Garfield stresses KM adoption is driven by a great KM user experience; make it easy to access people, process and technology tools.
Definition of knowledge management, overview of KM origins, KM goals, fundamentals of knowledge management, value of knowledge management software.
Stan Garfield’s ideas on “killer apps” that provide technology foundation for a successful KM program. Enterprise Social Networks can help user adoption.
Knowledge Management often requires organizational culture change. Working Out Loud is one way to nurture KM organizational culture change.
Six proven knowledge management methodologies to help knowledge managers demonstrate need for knowledge management as well as impact and benefits from Stan Garfield.
Guidelines for push communications like newsletters to engage end users, promote KM initiatives and keep knowledge management updates flowing.
KM leaders should focus on using various communications methods and channels to keep user base informed on knowledge management progress.
KM leaders should focus on improving findability of internal and external knowledge assets; do this by choosing and organizing content appropriately.
KM leaders should focus on improving the findability of internal and external knowledge assets; this can be done through various methods and channels.
KM leaders should base strategy on user input to determine needs to address. Conduct surveys to capture challenges, opportunities, and suggestions.
Nurturing a knowledge-sharing culture goes hand in hand with implementing a KM program; Working Out Loud is one method of building trust.
KM leaders should work closely with their IT staff to successfully implement knowledge management technology projects.
Knowledge management expert Stan Garfield stresses the need using success stories to communicate the positive impact of KM.
Knowledge management expert Stan Garfield stresses the need for one-on-one support as a KM communications method via a dedicated help desk.
Knowledge management expert Stan Garfield stresses the need for a end-state vision for a KM program; passionately describe what it looks like when it’s working.
Knowledge management programs have many common elements that form the foundation for success. This post contains 10 top tips for getting started with KM.
In order to sell KM, you must lead by example and model desired behaviors to show others how it’s done. Stan Garfield shares 3 keys to KM leadership.
Implementing a successful KM program requires that leaders understand the benefits for them personally, and for the organization overall.
KM practitioners must make a logical case for how knowledge management programs will help achieve key business objectives of the organization.
KM practitioners should use storytelling as a very useful tool to help obtain leadership commitment as they promote knowledge management programs.