Part 2: The Single Most Important KM “Sale” You Can Make
Knowledge management best practices include selling your KM program to senior leaders, including by making the business case.
Part 1: The Single Most Important KM “Sale” You Can Make
Storytelling is a very useful tool to help obtain leadership commitment as you promote your KM program. Here are some proven practices to get you going.
KM Participation – How to Overcome Reluctance Part 2
KM methods for getting people to present, and ask questions in meetings; knowledge management best practices for user adoption
KM Participation – How to Overcome Reluctance Part 1
Knowledge management methods for getting people to attend, speak, present, and ask questions in meetings; knowledge management best practices.
Put a SPIN on your KM Program
SPIN selling technique is a knowledge management best practice for getting leadership advocacy and ownership of your KM program
KM Initiatives Require a Training Strategy
Knowledge management best practices include ongoing training strategies that leverage a variety of channels e.g., webinars and self-paced courses.
How to Make Friends and Influence Organizations to Adopt KM
Selling KM is a journey; getting buy-in is an ongoing knowledge management best practice permanent process requiring a continuous improvement strategy.
KM Improves Content Findability
Knowledge management best practices include making content easy to find through multiple methods and channels, curating collections of useful content.
KM Stories Obtain Leadership Commitment
KM programs should include storytelling before, during and after knowledge management implementation; this helps get leadership sponsorship and support.
Knowledge Management Implementation: Engage Key Leaders
Knowledge managers must engage key leaders to help sell, implement and support a KM implementation. Seek out influencers and request their help.
Knowledge Management Essentials, Revisited
KM best practices include getting others to sponsor, endorse, inspect, use, and promote a KM program, including its people, processes, and technology.
Ensure KM Adoption by Offering a Great User Experience
KM expert Stan Garfield stresses KM adoption is driven by a great KM user experience; make it easy to access people, process and technology tools.
Fundamentals of Knowledge Management
Definition of knowledge management, overview of KM origins, KM goals, fundamentals of knowledge management, value of knowledge management software.
Killer KM Apps Include Enterprise Social Networks (ESNs)
Stan Garfield’s ideas on “killer apps” that provide technology foundation for a successful KM program. Enterprise Social Networks can help user adoption.
Working Out Loud: Benefits for Knowledge Management
Knowledge Management often requires organizational culture change. Working Out Loud is one way to nurture KM organizational culture change.
Proven Knowledge Management Methodologies
Six proven knowledge management methodologies to help knowledge managers demonstrate need for knowledge management as well as impact and benefits from Stan Garfield.
10 Guidelines for Leveraging Push Communication to Promote KM Initiatives
Guidelines for push communications like newsletters to engage end users, promote KM initiatives and keep knowledge management updates flowing.
KM Secret: Documents and Presentations
KM leaders should focus on using various communications methods and channels to keep user base informed on knowledge management progress.
KM Secret: Improve Findability Part Two
KM leaders should focus on improving findability of internal and external knowledge assets; do this by choosing and organizing content appropriately.
KM Secret: Improve Findability Part One
KM leaders should focus on improving the findability of internal and external knowledge assets; this can be done through various methods and channels.
Successful KM Programs Require User Input
KM leaders should base strategy on user input to determine needs to address. Conduct surveys to capture challenges, opportunities, and suggestions.
Working Out Loud: Benefits for KM
Nurturing a knowledge-sharing culture goes hand in hand with implementing a KM program; Working Out Loud is one method of building trust.
Best Ways for KM Leaders to Partner with IT
KM leaders should work closely with their IT staff to successfully implement knowledge management technology projects.
KM Success Stories
Knowledge management expert Stan Garfield stresses the need using success stories to communicate the positive impact of KM.
KM User Assistance: The Knowledge Help Desk
Knowledge management expert Stan Garfield stresses the need for one-on-one support as a KM communications method via a dedicated help desk.