KM Conversations—Advanced Discovery Part 3: User Interface
The user interface is the knowledge management system point of entry providing navigation, search, communications, an index, a knowledge map, and links.
KM Conversations—Advanced Discovery Part 2: Search
Best KM search engines enable searching for sites, documents, files, lists, content, and answers to questions, plus ability to search on text or metadata
KM Conversations—Advanced Discovery Part 1: Classification
Knowledge managers use taxonomy, folksonomy, metadata and tags to classify content so it’s easily discoverable through navigation, search and links.
Successful KM Programs Require User Input
KM leaders should base strategy on user input to determine needs to address. Conduct surveys to capture challenges, opportunities, and suggestions.
KM Conversations—360º Access Part 3: Channels for Accessing Content
Knowledge managers deliver 360-degree access to all content users require, internal and external, via multiple channels, even on the go via mobile devices.
KM Conversations—360º Access Part 2: Connecting to Expertise
Connecting to expertise for advice and assistance is a key element of a successful knowledge management program and increases KM adoption.
KM Conversations—360º Access Part 1: Types of Content
To enable users to repurpose content and learn from internal and external information sources, knowledge managers must offer complete, flexible access.
Tips for How KM Leaders Can Build an IT Partnership
Tips for KM leaders on how best to work closely with IT staff to successfully implement knowledge management technology projects.
Part 3: The Single Most Important KM “Sale” You Can Make
Knowledge management best practices include selling your KM program to senior leaders, including by selling specific organizational benefits.
Part 2: The Single Most Important KM “Sale” You Can Make
Knowledge management best practices include selling your KM program to senior leaders, including by making the business case.
Part 1: The Single Most Important KM “Sale” You Can Make
Storytelling is a very useful tool to help obtain leadership commitment as you promote your KM program. Here are some proven practices to get you going.
KM Participation – How to Overcome Reluctance Part 2
KM methods for getting people to present, and ask questions in meetings; knowledge management best practices for user adoption
KM Participation – How to Overcome Reluctance Part 1
Knowledge management methods for getting people to attend, speak, present, and ask questions in meetings; knowledge management best practices.
Put a SPIN on your KM Program
SPIN selling technique is a knowledge management best practice for getting leadership advocacy and ownership of your KM program
KM Initiatives Require a Training Strategy
Knowledge management best practices include ongoing training strategies that leverage a variety of channels e.g., webinars and self-paced courses.
How to Make Friends and Influence Organizations to Adopt KM
Selling KM is a journey; getting buy-in is an ongoing knowledge management best practice permanent process requiring a continuous improvement strategy.
KM Improves Content Findability
Knowledge management best practices include making content easy to find through multiple methods and channels, curating collections of useful content.
KM Stories Obtain Leadership Commitment
KM programs should include storytelling before, during and after knowledge management implementation; this helps get leadership sponsorship and support.
Knowledge Management Implementation: Engage Key Leaders
Knowledge managers must engage key leaders to help sell, implement and support a KM implementation. Seek out influencers and request their help.
Knowledge Management Essentials, Revisited
KM best practices include getting others to sponsor, endorse, inspect, use, and promote a KM program, including its people, processes, and technology.
Ensure KM Adoption by Offering a Great User Experience
KM expert Stan Garfield stresses KM adoption is driven by a great KM user experience; make it easy to access people, process and technology tools.
Fundamentals of Knowledge Management
Definition of knowledge management, overview of KM origins, KM goals, fundamentals of knowledge management, value of knowledge management software.
Killer KM Apps Include Enterprise Social Networks (ESNs)
Stan Garfield’s ideas on “killer apps” that provide technology foundation for a successful KM program. Enterprise Social Networks can help user adoption.
Working Out Loud: Benefits for Knowledge Management
Knowledge Management often requires organizational culture change. Working Out Loud is one way to nurture KM organizational culture change.
Proven Knowledge Management Methodologies
Six proven knowledge management methodologies to help knowledge managers demonstrate need for knowledge management as well as impact and benefits from Stan Garfield.