Susan Hanley is one of the leading experts on using Office 365 and SharePoint for knowledge management and collaboration, emphasizing the people side
Heidi K. Gardner studies collaboration between highly autonomous, powerful knowledge workers such as partners in professional service firms…
KM thought leaders have proven strategies to share with knowledge managers implementing KM programs; read about ISO KM Standard 30401
KM thought leaders have proven strategies to share with knowledge managers implementing KM programs; use collaboration and dialogue as agents of change
KM thought leaders have proven strategies to share with knowledge managers implementing KM programs; unite technologies, analytics, and human power
KM thought leaders have proven strategies to share with knowledge managers implementing KM programs; learning, curiosity, creativity, playfulness.
KM thought leaders have practical experience and proven strategies to share with knowledge managers implementing KM programs; focus on tech company KM
Defines key terms, provides background, and lists uses and benefits of cognitive computing and artificial intelligence as related to KM.
Analytics and business intelligence are connected to KM strategy and knowledge flow within an organization and should be part of a KM program
Learning is one of the basic activities of knowledge management. KM programs should have a goal of better integrating knowledge reuse with learning.
Knowledge managers often use gamification and digital badges to motivate and reward desired knowledge management behaviors within an organization
Knowledge intensive processes can be included in a KM initiative, including proposals, presentations, product development, surveys, and reporting
Key elements of a KM program include workflow applications that enable knowledge capture and reuse to be embedded in routine business processes.
Key elements of a KM program include providing a “doorway”, which is an enabler for knowledge sharing; external access is very valuable in KM
Social software and social media comprise a range of tools that facilitate social networking and can play a key part in a KM strategy.
Knowledge managers can leverage content syndication, aggregation, and subscription management applications as an important part of a KM strategy
Offers 15 practical and proven examples of how to use podcasts and videos in a knowledge management program.
When using wikis in a KM program, pick an application where they fit well, use a pilot implementation to see how they work, and if users participate.
Primer on blogs, blog posts, and when and why to use them as part of a KM strategy
Archiving in a KM context is the process of moving files no longer actively used to separate storage for long-term retention
Search engines and enterprise search are key elements of an organizational knowledge management strategy and KM program; a detailed overview.
KM strategies include applying metadata and tags that allow related items to discovered, navigated to, syndicated, and collected.
Connecting people so they can take advantage of the expertise of others is one of the desired modes of knowledge flow in a typical KM program.
Threaded discussions have now become the core functionality of enterprise social networks (ESNs) and as such are key to a knowledge management strategy.
Knowledge capture requires a place to store what’s collected. A repository is such a place, designed to easily used for storing and retrieving content.