KM leaders must use surveys to find out what users struggle with, what tools they still need, what they use, and if/why they like what’s provided.
Think Clearly Blog
Think Clearly Blog
A KM program will only be successful if leaders trust staff to share knowledge effectively and usefully; staff must trust there will be mgmt advocacy
Knowledge managers offer non-financial incentives to promote knowledge sharing, including encouraging praise with a weekly theme of Thankful Thursdays
Knowledge managers can use a number of proven approaches and methods to ensure that knowledge doesn’t walk out the door with departing staff
KM leaders need 3 sets of ABCs: Attributes, Background, Capabilities; Actions, Behaviors, Characteristics; Ambassador, Broker, and Collaborator.
Knowledge managers should be active in communities and at conferences, learn from others, gain perspective and apply good ideas to their own programs.
Best practice knowledge management (KM) requires seeking user feedback and continuous implementation, iteration and improvement
Lists 50 most important components of knowledge management grouped by people c, process, and technology components; key for knowledge managers.
Creating new knowledge is important but is difficult to enable. Using various modes of knowledge and adding processes can stimulate innovation.
Knowledge managers must establish links between different groups; this is boundary spanning; enabling discovery (learning from existing data) is key
Creating and executing a KM program plan involves implementing people, process, and technology knowledge flows that achieve objectives
Archival repositories use collections management systems to facilitate collaborative and interdisciplinary approaches to records creation.
How a KM program is governed is key to success. Knowledge managers should pay close attention to getting this right, and it will deliver results later.