Connecting people so they can take advantage of the expertise of others is one of the desired modes of knowledge flow in a typical KM program.
KM Component 35 – Expertise Locators and Ask the Expert
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KM Component 34 – Threaded Discussions and Enterprise Social Networks (ESNs)
Threaded discussions have now become the core functionality of enterprise social networks (ESNs) and as such are key to a knowledge management strategy.
KM Component 33 – Repositories and Knowledge Bases
Knowledge capture requires a place to store what’s collected. A repository is such a place, designed to easily used for storing and retrieving content.
KM Component 32 – Portals, Digital Experience, and Digital Workplace
A KM portal is a gateway website; it can be a personalized home page with aggregated content, a document repository, or a customizable interface.
KM Component 31 – Conferencing and Telepresence
Virtual teams, including those focused on knowledge exchange, are widespread. There are many effective virtual channels for knowledge sharing.
KM Component 30 – Team Spaces
Team spaces are collaborative workspaces designed for teams to share documents, libraries, schedules, files and other building blocks of knowledge.
KM Component 29 – Intranets
An organizational intranet is a key part of a knowledge management program; knowledge managers should be sure to leverage the intranet for KM purposes.
KM Component 28 – User Interface
Knowledge managers should incorporate the principles of good usability into the KM system user interface.
KM Component 27 – Storytelling, Business Narrative, and Anecdote Circles
Storytelling should be incorporated in many knowledge management implementation steps, activities, and components
KM Component 26 – Appreciative Inquiry and Positive Deviance
Appreciative inquiry and Positive Deviance take a positive approach to change and are methods that support a strong knowledge management program.
KM Component 25 – Social Network Analysis
Social network analysis in KM is mapping and measuring relationships and knowledge flows between people, groups, organizations, and other entities
KM Component 24 – Knowledge Valuation Process and Intellectual Capital
A knowledge valuation process involves quantifying the value of knowledge assets, reuse, and innovation, helping justify investment in your KM program.
KM Component 23 – Workflow Process
Workflow automation applies to more than just KM, but can be used as part of a KM initiative to add knowledge flow to routine business processes.
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