Knowledge management best practices include facilitation of sharing and reuse of internal and external knowledge via enterprise social collaboration
Knowledge managers build/facilitate communities of practice where community members share tangible and intangible information on topics of interest
Knowledge management best practices include enabling users to enhance content through social collaboration: tagging, recommending, and editing
The user interface is the knowledge management system point of entry providing navigation, search, communications, an index, a knowledge map, and links.
Best KM search engines enable searching for sites, documents, files, lists, content, and answers to questions, plus ability to search on text or metadata
Knowledge managers use taxonomy, folksonomy, metadata and tags to classify content so it’s easily discoverable through navigation, search and links.
KM leaders should base strategy on user input to determine needs to address. Conduct surveys to capture challenges, opportunities, and suggestions.
Knowledge managers deliver 360-degree access to all content users require, internal and external, via multiple channels, even on the go via mobile devices.
Connecting to expertise for advice and assistance is a key element of a successful knowledge management program and increases KM adoption.
To enable users to repurpose content and learn from internal and external information sources, knowledge managers must offer complete, flexible access.
Tips for KM leaders on how best to work closely with IT staff to successfully implement knowledge management technology projects.
Knowledge management best practices include selling your KM program to senior leaders, including by selling specific organizational benefits.
Knowledge management best practices include selling your KM program to senior leaders, including by making the business case.
Storytelling is a very useful tool to help obtain leadership commitment as you promote your KM program. Here are some proven practices to get you going.
KM methods for getting people to present, and ask questions in meetings; knowledge management best practices for user adoption
Knowledge management methods for getting people to attend, speak, present, and ask questions in meetings; knowledge management best practices.
SPIN selling technique is a knowledge management best practice for getting leadership advocacy and ownership of your KM program
Knowledge management best practices include ongoing training strategies that leverage a variety of channels e.g., webinars and self-paced courses.
Selling KM is a journey; getting buy-in is an ongoing knowledge management best practice permanent process requiring a continuous improvement strategy.
Knowledge management best practices include making content easy to find through multiple methods and channels, curating collections of useful content.
KM programs should include storytelling before, during and after knowledge management implementation; this helps get leadership sponsorship and support.
Knowledge managers must engage key leaders to help sell, implement and support a KM implementation. Seek out influencers and request their help.
KM best practices include getting others to sponsor, endorse, inspect, use, and promote a KM program, including its people, processes, and technology.
KM expert Stan Garfield stresses KM adoption is driven by a great KM user experience; make it easy to access people, process and technology tools.
Definition of knowledge management, overview of KM origins, KM goals, fundamentals of knowledge management, value of knowledge management software.