KM Component 5 – Communities of Practice
Communities should be part of any KM program; connecting people is fundamental to getting knowledge flowing; communities are an important way to do so.
KM Component 4 – Social Networks
A KM program should help people add others to networks, facilitate social network analysis, provide tools for finding, communicating, collaborating.
KM Component 3 – User Surveys
KM leaders must use surveys to find out what users struggle with, what tools they still need, what they use, and if/why they like what’s provided.
KM Component 2 – Knowledge Managers
Knowledge managers raise awareness, align with business priorities, promote a KM culture, engage leadership, manage infrastructure
KM Component 1 – Culture and Values
Knowledge managers should identify organizational culture/values, leverage elements conducive to knowledge sharing, and address those which are not.
The Importance of Trust in Knowledge Sharing
A KM program will only be successful if leaders trust staff to share knowledge effectively and usefully; staff must trust there will be mgmt advocacy
Thankful Thursdays: Using Praise to Motivate Knowledge Sharing
Knowledge managers offer non-financial incentives to promote knowledge sharing, including encouraging praise with a weekly theme of Thankful Thursdays
Knowledge Retention: How to Deal with a Departing Workforce
Knowledge managers can use a number of proven approaches and methods to ensure that knowledge doesn’t walk out the door with departing staff
Curation: A Key Knowledge Management Activity, Part 2
Examples for Knowledge Managers of curated content and how to curate it, they should curate a wide variety of content as part of a KM program.
Curation: A Key Knowledge Management Activity, Part 1
Knowledge managers need to curate a wide variety of content to make the most important and useful information easy to find and retrieve.
Why You Should Share Your Knowledge
Knowledge sharing provides numerous benefits to both individuals and their organizations; compelling reasons to share from a KM expert
16 Reasons Why People Don’t Share Their Knowledge – And What to Do About It
Knowledge managers must understand why people may not share their knowledge; there are 16 commons reasons, and solutions from a KM guru.
15 KM Challenges, Part 2
Knowledge managers face common challenges when implementing a KM program. 7 challenges and proven solutions from KM expert
15 KM Challenges, Part 1
Knowledge managers typically face similar challenges when implementing a KM program. 8 challenges and proven solutions from KM expert
The ABCs of KM Leadership
KM leaders need 3 sets of ABCs: Attributes, Background, Capabilities; Actions, Behaviors, Characteristics; Ambassador, Broker, and Collaborator.
KM Professionals Pay It Forward and Solicit Feedback
Knowledge managers should be active in communities and at conferences, learn from others, gain perspective and apply good ideas to their own programs.
Innovate KM Processes and Tools
Best practice knowledge management (KM) requires seeking user feedback and continuous implementation, iteration and improvement
Select and Implement People, Process, and Technology KM Components
Lists 50 most important components of knowledge management grouped by people c, process, and technology components; key for knowledge managers.
Specify Desired Modes of Knowledge Flow, Part 3
Creating new knowledge is important but is difficult to enable. Using various modes of knowledge and adding processes can stimulate innovation.
Specify Desired Modes of Knowledge Flow, Part 2
Knowledge managers must establish links between different groups; this is boundary spanning; enabling discovery (learning from existing data) is key
Specify Desired Modes of Knowledge Flow, Part 1
Creating and executing a KM program plan involves implementing people, process, and technology knowledge flows that achieve objectives
Define KM Program Governance, Part 3
How a KM program is governed is key to success. Knowledge managers should pay close attention to getting this right, and it will deliver results later.
Define KM Program Governance, Part 2
Knowledge managers must define KM program governance, including team composition, virtual teams, and leader communities
Define KM Program Governance, Part 1
Knowledge managers must define KM program governance including roles, team composition, objectives, processes, and decision-making
Define Compelling Use Cases
KMers should define compelling use cases that demonstrate a new KM system or program’s clear advantages over existing alternatives