Unrivaled Member Support; The CASE Library’s Secrets to Success
The Council for Advancement and Support of Education (CASE) supports institutions of higher education and independent schools worldwide in all their advancement activities. Read on for more about how their library successfully leverages Inmagic Presto to support this mission.
CASE has 3,700 institutional members worldwide; that translates to 88,000 individual members. Per Cindy Moon-Barna, Director of the CASE library, the library’s mission is “fulfilling member requests and creating online content”. The library is specifically included in the association’s strategic plan. One of the plan’s imperatives is member engagement—embodying the whole notion of “one CASE”.
Implementing Inmagic Presto delivers strong support for this imperative. Ms. Moon-Barna and her team took a phased approach. While member engagement and self-service were the ultimate goals, the first rollout was for the library staff. With a small team of four and a large user base, they wanted a feature-packed system that was still easy to learn and manage, without heavily relying on the CASE IT department.
Hey Presto! They now make their resource catalog available worldwide, 24/7/365, allowing all 88,000 members working remotely to do their own research and content related self-service. This is especially important during the COVID-19 pandemic when working virtually is critical.
We invite you to learn more about the many ways the CASE Library uses Inmagic Presto to fulfill member requests and create essential online content. To read their full success story – please click here.
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