In an upcoming free “KM Conversation” webinar on March 25th, knowledge management expert Stan Garfield will discuss analytics—the discovery and communication of meaningful patterns in data.
He will show how using analytics can help knowledge managers provide the right content, communicate effectively, make good decisions, and contribute to improved business results. Topics covered will include basic search metrics, user behavior, determining what content is ‘hot’ and what is ‘not’, and collecting, reporting, and acting on metrics.
Please join us for “KM Conversation: The Uses and Benefits of Analytics” and hear about many best practices for KM on Wednesday, March 25, 2020 at 11 a.m. Pacific, 2 p.m. Eastern. Register now or call 604-278-6717 to reserve your seat in this 60-minute session with Stan!
(Can’t make it to the live event? Register anyway and we’ll send you a link to the recording and slides afterwards).
KM leaders need 3 sets of ABCs: Attributes, Background, Capabilities; Actions, Behaviors, Characteristics; Ambassador, Broker, and Collaborator.
Knowledge managers should be active in communities and at conferences, learn from others, gain perspective and apply good ideas to their own programs.
Best practice knowledge management (KM) requires seeking user feedback and continuous implementation, iteration and improvement
Lists 50 most important components of knowledge management grouped by people c, process, and technology components; key for knowledge managers.