In an upcoming free “KM Conversation” webinar on March 25th, knowledge management expert Stan Garfield will discuss analytics—the discovery and communication of meaningful patterns in data.
He will show how using analytics can help knowledge managers provide the right content, communicate effectively, make good decisions, and contribute to improved business results. Topics covered will include basic search metrics, user behavior, determining what content is ‘hot’ and what is ‘not’, and collecting, reporting, and acting on metrics.
Please join us for “KM Conversation: The Uses and Benefits of Analytics” and hear about many best practices for KM on Wednesday, March 25, 2020 at 11 a.m. Pacific, 2 p.m. Eastern. Register now or call 604-278-6717 to reserve your seat in this 60-minute session with Stan!
(Can’t make it to the live event? Register anyway and we’ll send you a link to the recording and slides afterwards).
KM independence related to technology, users, and the program itself are key to the success of any knowledge management initiative; expert advice
Knowledge managers can use analytics to provide the right content, communicate effectively, and contribute to improved business results.
Knowledge management best practices include capturing and reporting on goal-oriented, operational, and business impact metrics, then taking action
Knowledge management best practices include analyzing enterprise search logs; offer in your UI the most frequently used terms to improve findability