The Research Institutes of Sweden (RISE) enable a competitive business environment and contribute to a sustainable society. RISE is supported by six libraries, the largest of which is within the RISE Innventia Group; it is a unique information resource for those with an interest in pulp, paper, graphic media, packaging or biorefining, offering a wide range of information services to customers worldwide, and—because of its KM strategy that includes Inmagic Presto—fast, efficient, Web-based access to their content.
Access to online databases and other electronic resources, and use of the library’s digitized collections is strategically important for RISE Innventia’s sponsoring partners and public customers. The library has a unique collection of more than 13,000 books, dissertations, reports and conference proceedings, as well as over 500 journal titles.
The library’s information specialists have many years of experience supporting the public, RISE Innventia’s own researchers, and RISE Innventia’s partner organizations. Services they offer, enabled by Inmagic Presto, include:
- The Distance Library: a full library service for RISE Innventia’s partners
- Information searches and external monitoring
- Tailored alerts and monitoring services
- Development and maintenance of databases
RISE Innventia’s databases—now searchable online via Inmagic Presto—include:
- a catalog of their print and digital resources, with over 15,000 records
- abstracts of over 7,000 research reports and publications from the last 80 years
- their largest, Paperbase, with over 275,000 records
Praising the system’s value for money, robust functionality, customization options and flexibility, Ms. Burman and Mr. Magnusson are very positive about being able to deliver powerful and tailored services unique within the pulp and paper sector, with just three library staff—enabled by Inmagic Presto.
The user interface is the knowledge management system point of entry providing navigation, search, communications, an index, a knowledge map, and links.
Best KM search engines enable searching for sites, documents, files, lists, content, and answers to questions, plus ability to search on text or metadata
Knowledge managers use taxonomy, folksonomy, metadata and tags to classify content so it’s easily discoverable through navigation, search and links.
KM leaders should base strategy on user input to determine needs to address. Conduct surveys to capture challenges, opportunities, and suggestions.