Over the course of his career, knowledge management expert Stan Garfield has worked with, observed, and interviewed KM leaders to shine a light on proven knowledge management best practices from successful implementations.
We asked Stan to present a new free webinar series on the benefits of reusing proven practices, and in Part 2 of this 5-part series, Stan detailed two case examples (a large systems integrator and NASA) to illustrate what works—and why—for KM leaders implementing knowledge management programs in differing environments.
Lucidea Press has published Stan’s latest book, Proven Practices for Promoting a Knowledge Management Program, which includes knowledge management best practices, advice and insights drawn from his career as a KM practitioner.
Knowledge managers must establish links between different groups; this is boundary spanning; enabling discovery (learning from existing data) is key
Creating and executing a KM program plan involves implementing people, process, and technology knowledge flows that achieve objectives
How a KM program is governed is key to success. Knowledge managers should pay close attention to getting this right, and it will deliver results later.
Knowledge managers must define KM program governance, including team composition, virtual teams, and leader communities