Stan Garfield
Stan Garfield is a knowledge management expert, author, speaker, and leader in the KM field. Stan began his career at HP, Compaq, and Digital Equipment Corporation. He launched Digital’s first knowledge management program, helped develop Compaq’s corporate KM strategy, and led the Worldwide Consulting & Integration Knowledge Management Program for HP. Stan leads the SIKM Leaders Community with over 600 members globally, and is invited to present at numerous conferences, including KMWorld. He has published over 100 LinkedIn articles on leadership, innovation, knowledge management, communities of practice, enterprise social networks, and social media, and has authored several practical and popular KM books, including Proven Practices for Promoting a Knowledge Management Program for Lucidea Press.
Webinar recordings
Stan Garfield Webinars
Profiles in Knowledge Thought Leaders Part 4
Profiles in Knowledge Thought Leaders Part 3
Profiles in Knowledge Thought Leaders Part 2
Profiles in Knowledge Thought Leaders Part 1
The Five Cs of KM Part 5: Create
The Five Cs of KM Part 4: Collaborate
The Five Cs of KM Part 3: Connect
The Five Cs of KM Part 2: Curate
The Five Cs of KM Part 1: Capture
Tapping Into the Power of Knowledge Management Integration
Achieving Independence: Tips for Knowledge Managers
The Uses and Benefits of Analytics and Business Intelligence
A KM Conversation: Proven Practices for Social Collaboration
Advanced Discovery Techniques: A KM Conversation with Stan Garfield
3 Dimensions of 360° Access: A KM Conversation with Stan Garfield
Stump the KM Guru!
Communities of Practice (COP) Primer
The HP KM Program: Tools and Technology
Selling KM: Reuse Proven Practices, Part Five
Selling KM—Reuse Proven Practices, Part Four
Selling KM: Reuse Proven Practices, Part Three
Selling KM: Reuse Proven Practices, Part Two
Selling KM: Reuse Proven Practices, Part One
Selling KM: The 7 Competencies Of Highly Effective Knowledge Managers
Selling KM: Apply Lessons Learned
Selling KM: Avoid the Top 40 Pitfalls
Selling KM: Use the Keys to Success
Selling KM: Recognize and Reward
Selling KM: Nurture a Knowledge-Sharing Culture
Selling KM: Embrace Technology Appropriately
Selling KM: Improve Continuously
Selling KM: Build Your Team & Seek Outside Help
Selling KM: Communicating with Your Stakeholders
Selling KM: How to Educate Your Stakeholders
Selling KM – 10 Elements of the Business Case
Selling KM: Lay the Foundation
Selling KM: Define the Essentials
Leveraging Stakeholders to Promote your KM Program
Gamification Accelerates KM Adoption
5 Knowledge Management Pitfalls to Avoid: A KM Conversation with Stan Garfield (Jan 2016)
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Blog posts
Stan Garfield
Lucidea’s Lens: Knowledge Management Thought Leaders Part 84 – Bill Ives
The late Bill Ives was one of the earliest and most prolific bloggers writing about knowledge management, Web 2.0, and social me...
What to Look for in Knowledge Management Software
Ideal KM software enables you to capture, curate, connect, collaborate, create, and communicate organizational intelligence in a...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 83 – John Hovell
John Hovell is a leader in the convergence of Knowledge Management (KM) and Organization Development (OD) as a practitioner, spe...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 82 – Morten Hansen
Morten Hansen’s research focuses on social networks, collaboration, knowledge management, and corporate innovation.
Lucidea’s Lens: Knowledge Management Thought Leaders Part 81 – David Gurteen
Gurteen Knowledge is a resource site that contains a blog on subjects including knowledge management, informal learning, creativ...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 80 – John Girard
John Girard was a professor, storyteller, consultant, and author, and the Director of Knowledge Management at National Defense H...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 79 – David Garvin
KM expert David Garvin was a proponent of organizational learning to counter unpredictability in market forces and technology ad...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 78 – Carl Frappaolo
KM expert Carl Frappaolo was the creator of Delphi’s Knowledge Management Methodology (KM2)
Lucidea’s Lens: Knowledge Management Thought Leaders Part 77 – Leif Edvinsson
Leif Edvinsson, Professor Emeritus at Lund University in Sweden, specializes in Intellectual Capital Management of Enterprises, ...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 76 – Seth Earley
Seth Earley works in cognitive computing, knowledge engineering, data management systems, taxonomy, ontology, and metadata gover...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 75 – Graham Durant-Law
KM leader Graham Durant-Law specialized in Business Network Analysis and developed the Six Knows Knowledge Model
Lucidea’s Lens: Knowledge Management Thought Leaders Part 74 – Steve Denning
KM leader Steve Denning is an expert on storytelling as a key element of KM, and advocates a model of radical management to crea...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 73 – Ross Dawson
KM leader Ross Dawson is a futurist, strategy advisor, author, and entrepreneur with expertise in Social Network Analysis and co...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 72 – Tom Davenport
Tom Davenport helps organizations transform management practices in digital business domains such as AI, analytics, and knowledg...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 71 – Rob Cross
KM Leader Rob Cross has identified specific ways to cultivate vibrant, effective networks at all levels of an organization and a...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 70 – Jay Cross
KM Leader Jay Cross championed the cause of informal learning in business settings and was the first person to use the term “eLe...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 69 – Paul Corney
KM leader Paul Corney helps people make better decisions that improve how they work, helping realize their potential via best us...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 68 – Chris Collison
KM Thought Leader Chris Collison works with a variety of organizations, helping them improve performance by discovering and shar...
Why Senior Leadership by Example is Important for Knowledge Management Success
Getting C-level advocacy for KM is critical for success; senior leaders should provide funding, demonstrate support, and lead by...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 67 – Shawn Callahan
KM Thought Leader Shawn Callahan helps analytically-minded executives tell stories that ultimately inspire action from employees...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 66 – Bob Buckman
Very few corporate CEOs directly champion knowledge management, and write about it. KM Thought Leader Bob Buckman is one of them...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 65 – Johel Brown-Grant
KM Thought Leader Johel Brown-Grant specializes in using storytelling to create job stories, user journeys, and personas.
Lucidea’s Lens: Knowledge Management Thought Leaders Part 64 – Mark Britz
KM leader Mark Britz is a performance strategist, helping people be better connected, build on strengths, identify opportunities...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 63 – Nick Bontis
KM thought leader Nick Bontis is with the Institute for Intellectual Capital Research, which specializes in human capital diagno...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 62 – Max Boisot
KM thought leader Max Boisot was known for his ideas about the information economy, the Information Space, social capital, and s...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 61 – David Bennet
KM thought leader David Bennet focuses on achieving growth and understanding through questions about knowledge, consciousness, a...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 60 – Cindy Gordon
Stan Garfield on KM thought leader Cindy Gordon who focuses on ethical AI, AI governance, and AI for business.
Lucidea’s Lens: Knowledge Management Thought Leaders Part 59 – Nancy White
Stan Garfield on KM thought leader Nancy White who supports communications for NGOs and NPOs thinking in, out, around, and besid...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 58 – Beverly Wenger-Trayner
Stan Garfield on KM thought leader Beverly Wenger-Trayner who develops strategies for cultivating communities, networks, and soc...
Knowledge Curation: A Vital Element of KM
Knowledge curation is part of KM and involves taking existing information and making it more useful.
Lucidea’s Lens: Knowledge Management Thought Leaders Part 57 – Ana Neves
Stan Garfield on KM thought leader Ana Neves; she guides organizations on how to increase performance through KM, social network...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 56 – Victoria Ward
Stan Garfield on KM guru Victoria Ward’s work; the power of networks, neuroplasticity in the organization, knowledge management ...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 55 – Kaye Vivian
Stan Garfield excerpts KM guru Kaye Vivian on knowledge transfer and outsourcing, truths of knowledge management, and thoughts o...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 54 – Keeley Sorokti
KM guru Keeley Sorokti has helped organizations create and share knowledge, connect across boundaries, collaborate, and learn.
Lucidea’s Lens: Knowledge Management Thought Leaders Part 53 – Lesley Shneier
KM guru Lesley Shneier specializes in Collaborative Technologies, Communities of Practice, Narrative & Storytelling, and Themati...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 52 – Catherine Shinners
KM thought leader Catherine Shinners helps teams build effectiveness and trains leaders to master new competencies in the digita...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 51 – Nancy Settle-Murphy
KM thought leader Nancy Settle-Murphy’s primary focus is helping distributed teams and their leaders find new ways to collaborat...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 50 – Céline Schillinger
Céline Schillinger is a change activist and social collaboration leader specializing in international engagement, mobilization, ...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 49 – Melissie Rumizen
KM thought leader Melissie Rumizen was an accomplished and highly respected leader in the field of knowledge management and know...
Ready to Read: Knowledge Nuggets: 100 KM Infographics
Book from KM expert Stan Garfield with 100 infographics on knowledge management proven practices with links to supporting extern...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 48 – Katrina Pugh
KM thought leader Katrina Pugh has a successful record in artificial intelligence, agile development, and organizational transfo...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 47 – Wendi Pohs
KM thought leader Wendi Pohs provided systems design and software tools, helping large companies integrate semantic technologies...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 46 – Nirmala Palaniappan
KM thought leader Nirmala Palaniappan’s is Vice President of Knowledge Transformation Services at Genpact in Chennai, India.
Lucidea’s Lens: Knowledge Management Thought Leaders Part 45 – Moria Levy
KM thought leader Moria Levy is the founder and leader of a KM consulting firm offering knowledge sharing, retention, and develo...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 44 – Carla O’Dell
KM thought leader Carla O’Dell is one of the world’s leading experts in using knowledge to drive productivity and competitivenes...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 43 – Michelle Ockers
Expert Stan Garfield’s post on KM thought leader Michelle Ockers, organizational learning strategist and team capability builder...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 42 – Agnes Molnar
Expert Stan Garfield’s post on KM thought leader Agnes Molnar, CEO of Search Explained, specializing in information architecture...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 41 – Jane McConnell
KM expert Stan Garfield’s overview of KM thought leader Jane McConnell’s work in digital strategies and her book The Gig Mindset...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 40 – Alice MacGillivray (2 of 2)
KM thought leader Alice MacGillivray is a systems thinker who helps groups and organizations work through challenging problems a...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 40 – Alice MacGillivray (1 of 2)
KM thought leader Alice MacGillivray is a systems thinker who helps groups and organizations work through challenging problems a...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 39 – Brenda Dervin
KM thought leader Brenda Dervin developed Sense-Making Theory and Methodology, focusing on sense making in dialogue and informat...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 38 – Elizabeth Lank
KM thought leader Elizabeth Lank helped organizations improve effectiveness through greater cross-boundary collaboration and kno...
9th Annual Midwest KM Symposium: Part 8 – Linda Lavelle
KM expert Stan Garfield gives overview of presentation by Linda Lavelle Knowledge Management and Innovation: Partnering to Creat...
9th Annual Midwest KM Symposium: Part 7 – Maggie Starkey
KM expert Stan Garfield gives overview of presentation by Maggie Starkey, How to Make KM Stick: Steps to Achieving a Knowledge S...
9th Annual Midwest KM Symposium: Part 6 – Rachel Teague
KM expert Stan Garfield gives overview of presentation by KM expert Rachel Teague, Applying Knowledge Transfer: Real Life Tools ...
9th Annual Midwest KM Symposium: Part 5 – Rajesh Dhillon
KM expert Stan Garfield gives an overview of a presentation by KM expert Rajesh Dhillon, Sustainable Knowledge: Lessons from My ...
9th Annual Midwest KM Symposium: Part 4 – Dan Ranta
KM expert Stan Garfield gives an overview of a presentation by KM expert Dan Ranta: Transforming Existing Communities; text anal...
9th Annual Midwest KM Symposium: Part 3 – Valdis Krebs
KM expert Stan Garfield gives an overview of a presentation by KM expert Valdis Krebs: Knowledge Serendipity – Networks, Convers...
9th Annual Midwest KM Symposium: Part 2 – Zach Wahl
KM expert Stan Garfield gives an overview of Zach Wahl’s presentation at the Midwest KM Symposium 2023: Making Knowledge Managem...
9th Annual Midwest KM Symposium: Part 1 – Tom Stewart
Combining knowledge management and customer experience design is an important step for making KM valuable within organizations.
Lucidea’s Lens: Knowledge Management Thought Leaders Part 37 – Jessica Lipnack
KM thought leaders; Jessica Lipnack is an author, speaker, and editor who has written extensively about virtual teams.
The Five Cs of KM: Create Part 4—Actions and Example
KM expert Stan Garfield discusses actions for creating knowledge within an organization, from his book The 5 Cs of KM.
The Five Cs of KM: Create Part 3—Analysis
KM expert Stan Garfield discusses the 5 Cs of KM.
The Five Cs of KM: Create Part 2 — Ideas and White Papers
KM expert Stan Garfield discusses basics of ideas and whitepapers as building blocks and catalysts for knowledge creation, the l...
The Five Cs of KM: Create Part 1—Basics, Connection, and Methods
Knowledge creation includes inventing concepts, approaches, methods, techniques, products, services, and ideas to benefit people...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 36 – Charlene Li
KM thought leaders; Charlene Li specializes in disruption, digital transformation, leadership, customer experience and the futur...
The Five Cs of KM: Collaborate Part 4—Working Out Loud
The goal of Working Out Loud (WOL) is to inform others about projects and to respond, learn, and apply the knowledge of others t...
The Five Cs of KM: Collaborate Part 3—Communities
Review of tips, tools, and proven practices that enable and support productive community of practice collaboration in knowledge-...
The Five Cs of KM: Collaborate Part 2—Teams
KM expert basics; collaboration as part of a team is important to a project-based approach. Certain tools make collaboration mor...
The Five Cs of KM: Collaborate Part 1—Use Cases
Knowledge managers should facilitate collaboration, helping peers and colleagues exchange ideas, share experiences, work togethe...
The Five Cs of KM: Connect Part 4—External Users
Connecting retirees, vendors, and others outside the firewall to certain websites or team sites enables collaboration, benefitti...
The Five Cs of KM: Connect Part 3—Content to Content
Connecting content-to-content means ensuring that when users view one knowledge asset, they are able to see all related items.
The Five Cs of KM: Connect Part 2—People to Content
There are 3 types of connection important for knowledge management: this post focuses on connecting people to content.
The Five Cs of KM: Connect Part 1—People to People
There are 3 types of connection important for knowledge management: people to people, people to content, and content to content.
The Five Cs of KM: Curate, Part 4—How to Curate
Knowledge curators are custodians of organizational knowledge and knowledge bases, going beyond prior librarian and information ...
Lucidea: One of KMWorld’s 100 Companies That Matter
Lucidea named to KMWorld’s 100 Companies That Matter in Knowledge Management, for pioneering solutions for knowledge-intensive c...
The Five Cs of KM: Curate, Part 3 — Online Discussions and What Else to Curate
KM professionals should curate online threaded discussions (important components of any knowledge management program) for easy d...
The Five Cs of KM: Curate, Part 2—FAQs
Knowledge managers, information specialists, and special librarians curate lists of frequently asked questions (FAQs) along with...
The Five Cs of KM: Curate, Part 1—Search Results
In KM, curation is taking existing information and making it more useful: better organizing it, making it findable, and making i...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 35 – Dorothy Leonard
KM thought leaders; Dorothy Leonard specializes in knowledge transfer, innovation management, team creativity, assessment of kno...
The Five Cs of KM: Capture, Part 4 – Input
Capturing input involves getting feedback from the people you serve, including soliciting recommendations for KM improvements an...
The Five Cs of KM: Capture, Part 3 Information
Knowledge capture includes making entries into databases; examples of this information include personal profiles, repositories, ...
The Five Cs of KM: Capture, Part 2 Content
Content captured as part of a KM program includes documents, communications of various types, and training. Details each type, h...
The Five Cs of KM: Capture, Part 1— Basics
Knowledge capture includes collecting documents, presentations, spreadsheets, records, etc. that can be used for innovation, reu...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 34 – Mary Lee Kennedy
KM thought leaders; Mary Lee Kennedy is the Executive Director of ARL and led design and implementation of KM strategies at Micr...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 33 – Joitske Hulsebosch
KM thought leaders; Joitske Hulsebosch specializes in blended learning, choosing tools and platforms, communities of practice, a...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 32 – Mary Adams
KM thought leaders; Mary Adams helps business leaders deliver sustainable value through ESG (environmental, social, and governan...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 31 — June Holley
KM thought leaders; June Holley has developed and implemented strategies for systems shifting, self-organizing networks that cat...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 30 — Marti Heyman
KM thought leaders; Marti Heyman designs, builds, and implements metadata solutions to enable discovery of data, information, an...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 29 — Heather Hedden
KM thought leaders; Heather Hedden designs, creates, and edits taxonomies, thesauri, metadata, and ontologies for indexing and t...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 28 — Jane Hart
KM thought leaders; Jane Hart is an advisor and consultant focused on helping modernize the Learning & Development (L&D) functio...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 27 — Jeanne Harris
KM thought leaders; Jeanne led Accenture’s business intelligence, analytics, performance management, KM, and data warehousing co...
Improving Gender Balance in KM Thought Leadership Recognition
Discussion of gender balance in acknowledging KM thought leadership; statistics over time; contribution of women to knowledge ma...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 26 — Kirsimarja Blomqvist
KM thought leaders; Kirsimarja Blomqvist; Professor for Knowledge Management; professional interests include trust, collaborativ...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 25 – Mary Ellen Bates
KM thought leaders; Mary Ellen Bates; Bates Information Services provides high end research and analysis services to strategic d...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 24 – Rachel Happe
KM thought leaders; Rachel Happe is a digital workplace strategist who helps organizations use technology, power of community to...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 23 – Annie Green
KM thought leaders; Annie Green is an evangelist for individual and organizational thinking that leverages data, intelligence, a...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 22 – JoAnn Girard
KM thought leaders; JoAnn Girard works on many knowledge intensive issues including information anxiety, enterprise dementia, or...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 21 – Susan Feldman
KM thought leaders; Susan Feldman was known for her expertise in search, text analytics, and cognitive computing.
Lucidea’s Lens: Knowledge Management Thought Leaders Part 20 – Lilia Efimova
KM thought leaders; Lilia Efimova is passionate about technology, understanding how people work, social media, changing workplac...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 19 – Amy Edmondson
KM thought leaders; Amy Edmondson is a thought leader in organizational learning, cross-boundary teaming, innovation, eliminatin...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 18 – Vanessa DiMauro
KM thought leaders; Vanessa DiMauro is a pioneer in online communities and using digital solutions to gain customer insight and ...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 17 – Kimiz Dalkir
KM thought leaders; Kimiz Dalkir is Director of Information Studies at McGill U; she focuses on tacit knowledge sharing and orga...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 16 – Danièle Chauvel
KM thought leaders; Danièle Chauvel’s research interests included KM as a lever of innovation; and the knowledge economy.
Lucidea’s Lens: Knowledge Management Thought Leaders Part 15 – Gloria Burke
KM thought leaders; Gloria Burke is a KM and IT digital transformation thought leader.
Lucidea’s Lens: Knowledge Management Thought Leaders Part 14 – Helen Blunden
KM thought leaders; Helen Blunden specializes in workforce social learning, collaboration, Working Out Loud, and the effective u...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 13 – Madelyn Blair
KM thought leaders; Madelyn Blair has extensive experience in knowledge management and the use of story and narrative in busines...
Ready to Read: For Special Librarians & Information Specialists; the 5 Cs of KM
KM in special libraries and information centers revolves around the 5Cs: capture, curate, connect, collaborate, create, per KM e...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 12 – Alex Bennet
KM thought leaders; Alex Bennet is co-founder of the Mountain Quest Institute (MQI), focused on achieving growth and understandi...
Lucidea’s Lens: Gartner Comparison, Part 4 – Contrasts
Fourth in a series analyzing the recent Gartner Report Guidance for Developing a Knowledge Management Strategy from KM expert St...
Lucidea’s Lens: Gartner Comparison, Part 3 – Commonality
Third in a series analyzing the recent Gartner Report Guidance for Developing a Knowledge Management Strategy from KM expert Sta...
Lucidea’s Lens: Gartner Comparison, Part 2 – Exploring the 7 Cs
Second in a series analyzing the recent Gartner Report Guidance for Developing a Knowledge Management Strategy from KM expert St...
Lucidea’s Lens: Gartner Comparison, Part 1 – KM in the Key of C
First in a series analyzing the recent Gartner Report Guidance for Developing a Knowledge Management Strategy from KM expert Sta...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 11 – Irma Becerra
KM thought leaders; Irma Becerra is an expert, speaker, and author on Knowledge Management, Business Intelligence, and Entrepren...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 10 – Debra Amidon
KM thought leaders; expansive community of practice of theorists and practitioners from diverse functions, sectors, industries, ...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 9 – Verna Allee
KM thought leaders have proven strategies to share with knowledge managers implementing KM programs; read about ValueNetworks me...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 8 – Mary Abraham
V. Mary Abraham is an author, consultant and facilitator who has been active in legal industry knowledge management since 1991.
Lucidea’s Lens: Knowledge Management Thought Leaders Part 7 – Susan Hanley
Susan Hanley is one of the leading experts on using Office 365 and SharePoint for knowledge management and collaboration, emphas...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 6 – Heidi K. Gardner
Heidi K. Gardner studies collaboration between highly autonomous, powerful knowledge workers such as partners in professional se...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 5 – Patricia Eng
KM thought leaders have proven strategies to share with knowledge managers implementing KM programs; read about ISO KM Standard ...
Lucidea’s Lens: Knowledge Management Thought Leaders Part 4 – Nancy Dixon
KM thought leaders have proven strategies to share with knowledge managers implementing KM programs; use collaboration and dialo...
Lucidea’s Lens: Knowledge Management Thought Leaders – Marcia Conner
KM thought leaders have proven strategies to share with knowledge managers implementing KM programs; unite technologies, analyti...
Lucidea’s Lens: Knowledge Management Thought Leaders – Stephanie Barnes
KM thought leaders have proven strategies to share with knowledge managers implementing KM programs; learning, curiosity, creati...
Lucidea’s Lens: Knowledge Management Thought Leaders – Patti Anklam
KM thought leaders have practical experience and proven strategies to share with knowledge managers implementing KM programs; fo...
KM Component 50 – Cognitive Computing and Artificial Intelligence
Defines key terms, provides background, and lists uses and benefits of cognitive computing and artificial intelligence as relate...
KM Component 49 – Analytics and Business Intelligence
Analytics and business intelligence are connected to KM strategy and knowledge flow within an organization and should be part of...
KM Component 48 – E-learning
Learning is one of the basic activities of knowledge management. KM programs should have a goal of better integrating knowledge ...
KM Component 47 – Gamification Applications and Digital Badges
Knowledge managers often use gamification and digital badges to motivate and reward desired knowledge management behaviors withi...
KM Component 46 – Process Automation
Knowledge intensive processes can be included in a KM initiative, including proposals, presentations, product development, surve...
KM Component 45 – Workflow Applications
Key elements of a KM program include workflow applications that enable knowledge capture and reuse to be embedded in routine bus...
KM Component 44 – External Access and Extranets
Key elements of a KM program include providing a “doorway”, which is an enabler for knowledge sharing; external access is very v...
KM Component 43 – Social Software and Social Media
Social software and social media comprise a range of tools that facilitate social networking and can play a key part in a KM str...
KM Component 42 – Syndication, Aggregation, and Subscription Management Systems
Knowledge managers can leverage content syndication, aggregation, and subscription management applications as an important part ...
KM Component 41: Podcasts and Videos
Offers 15 practical and proven examples of how to use podcasts and videos in a knowledge management program.
KM Component 40 – Wikis
When using wikis in a KM program, pick an application where they fit well, use a pilot implementation to see how they work, and ...
KM Component 39 – Blogs and Blogging
Primer on blogs, blog posts, and when and why to use them as part of a KM strategy
KM Component 38 – Archiving, Document Management, and Records Management
Archiving in a KM context is the process of moving files no longer actively used to separate storage for long-term retention
KM Component 37 – Search Engines and Enterprise Search
Search engines and enterprise search are key elements of an organizational knowledge management strategy and KM program; a detai...
KM Component 36 – Metadata and Tags
KM strategies include applying metadata and tags that allow related items to discovered, navigated to, syndicated, and collected...
KM Component 35 – Expertise Locators and Ask the Expert
Connecting people so they can take advantage of the expertise of others is one of the desired modes of knowledge flow in a typic...
KM Component 34 – Threaded Discussions and Enterprise Social Networks (ESNs)
Threaded discussions have now become the core functionality of enterprise social networks (ESNs) and as such are key to a knowle...
KM Component 33 – Repositories and Knowledge Bases
Knowledge capture requires a place to store what’s collected. A repository is such a place, designed to easily used for storing ...
KM Component 32 – Portals, Digital Experience, and Digital Workplace
A KM portal is a gateway website; it can be a personalized home page with aggregated content, a document repository, or a custom...
KM Component 31 – Conferencing and Telepresence
Virtual teams, including those focused on knowledge exchange, are widespread. There are many effective virtual channels for know...
KM Component 30 – Team Spaces
Team spaces are collaborative workspaces designed for teams to share documents, libraries, schedules, files and other building b...
KM Component 29 – Intranets
An organizational intranet is a key part of a knowledge management program; knowledge managers should be sure to leverage the in...
KM Component 28 – User Interface
Knowledge managers should incorporate the principles of good usability into the KM system user interface.
KM Component 27 – Storytelling, Business Narrative, and Anecdote Circles
Storytelling should be incorporated in many knowledge management implementation steps, activities, and components
KM Component 26 – Appreciative Inquiry and Positive Deviance
Appreciative inquiry and Positive Deviance take a positive approach to change and are methods that support a strong knowledge ma...
KM Component 25 – Social Network Analysis
Social network analysis in KM is mapping and measuring relationships and knowledge flows between people, groups, organizations, ...
KM Component 24 – Knowledge Valuation Process and Intellectual Capital
A knowledge valuation process involves quantifying the value of knowledge assets, reuse, and innovation, helping justify investm...
KM Component 23 – Workflow Process
Workflow automation applies to more than just KM, but can be used as part of a KM initiative to add knowledge flow to routine bu...
KM Component 22 – Change Management Process
Most KM initiatives involve significant changes to the existing behaviors, processes, and systems, so it is useful to create a c...
KM Component 21: KM Metrics and Reporting Process
Details the wide spectrum of options for measuring knowledge management activities with recommendations on what to measure and w...
KM Component 20 – Classification Process and Taxonomy
Classification means creating and maintaining a taxonomy to organize information for finding through navigation, search, and lin...
KM Component 19 – Content Management Process
In the context of a KM program, content management should be applied to documents, methods, and templates, especially reusable d...
KM Component 18 – Collaboration Process
Knowledge managers should provide a process for collaboration via document/image libraries, file sharing, discussion forums, pol...
KM Component 17 – Proven Practices Process
A KM proven practices process results in others in similar environments or with similar needs benefiting from proven successes.
KM Component 16 – Lessons Learned Process
In KM, reuse is putting to practical use the captured knowledge, community suggestions, or collaborative assistance provided thr...
KM Component 15 – Knowledge Reuse Process
In KM, reuse is putting to practical use the captured knowledge, community suggestions, or collaborative assistance provided thr...
KM Component 14 – Knowledge Capture Process
As part of a KM program, knowledge capture includes collecting multimedia materials that can be used for innovation, reuse, and ...
KM Component 13 – Knowledge Creation Process
Creating new knowledge is not simple or intuitive, but for knowledge managers it is worth perfecting because the potential benef...
KM Component 12 – Knowledge Management Methodologies
KM Methodologies are policies, rules, techniques, procedures that prescribe how knowledge work is to be performed and offer ways...
KM Component 11 – KM Incentives and Rewards
KM incentive and reward programs encourage compliance with goals, improve performance against metrics, and increase participatio...
KM Component 10 – KM Goals and Measurements
KM goals and measurements include targets included in employee performance plans and metrics to track performance against those ...
KM Component 9 – KM User Assistance and Knowledge Help Desks
KM user assistance and help desks provide support including tools consulting, finding reusable content, connecting to sources, a...
KM Component 8 – Knowledge Management Communication
Timely communications are critical to successfully introducing a new KM initiative and to keeping the organization informed on i...
KM Component 7 – Knowledge Management Documentation
Knowledge management documentation best practices and guidance for supporting training, communications and user assistance, from...
KM Component 6 – Knowledge Management Training
Knowledge management training best practices and resources, plus examples of plans for KM overview, knowledge capture, creating ...
KM Component 5 – Communities of Practice
Communities should be part of any KM program; connecting people is fundamental to getting knowledge flowing; communities are an ...
KM Component 4 – Social Networks
A KM program should help people add others to networks, facilitate social network analysis, provide tools for finding, communica...
KM Component 3 – User Surveys
KM leaders must use surveys to find out what users struggle with, what tools they still need, what they use, and if/why they lik...
KM Component 2 – Knowledge Managers
Knowledge managers raise awareness, align with business priorities, promote a KM culture, engage leadership, manage infrastructu...
KM Component 1 – Culture and Values
Knowledge managers should identify organizational culture/values, leverage elements conducive to knowledge sharing, and address ...
The Importance of Trust in Knowledge Sharing
A KM program will only be successful if leaders trust staff to share knowledge effectively and usefully; staff must trust there ...
Thankful Thursdays: Using Praise to Motivate Knowledge Sharing
Knowledge managers offer non-financial incentives to promote knowledge sharing, including encouraging praise with a weekly theme...
Knowledge Retention: How to Deal with a Departing Workforce
Knowledge managers can use a number of proven approaches and methods to ensure that knowledge doesn’t walk out the door with dep...
Curation: A Key Knowledge Management Activity, Part 2
Examples for Knowledge Managers of curated content and how to curate it, they should curate a wide variety of content as part of...
Curation: A Key Knowledge Management Activity, Part 1
Knowledge managers need to curate a wide variety of content to make the most important and useful information easy to find and r...
Why You Should Share Your Knowledge
Knowledge sharing provides numerous benefits to both individuals and their organizations; compelling reasons to share from a KM ...
16 Reasons Why People Don’t Share Their Knowledge – And What to Do About It
Knowledge managers must understand why people may not share their knowledge; there are 16 commons reasons, and solutions from a ...
15 KM Challenges, Part 2
Knowledge managers face common challenges when implementing a KM program. 7 challenges and proven solutions from KM expert
15 KM Challenges, Part 1
Knowledge managers typically face similar challenges when implementing a KM program. 8 challenges and proven solutions from KM e...
The ABCs of KM Leadership
KM leaders need 3 sets of ABCs: Attributes, Background, Capabilities; Actions, Behaviors, Characteristics; Ambassador, Broker, a...
KM Professionals Pay It Forward and Solicit Feedback
Knowledge managers should be active in communities and at conferences, learn from others, gain perspective and apply good ideas ...
Innovate KM Processes and Tools
Best practice knowledge management (KM) requires seeking user feedback and continuous implementation, iteration and improvement
Select and Implement People, Process, and Technology KM Components
Lists 50 most important components of knowledge management grouped by people c, process, and technology components; key for know...
Specify Desired Modes of Knowledge Flow, Part 3
Creating new knowledge is important but is difficult to enable. Using various modes of knowledge and adding processes can stimul...
Specify Desired Modes of Knowledge Flow, Part 2
Knowledge managers must establish links between different groups; this is boundary spanning; enabling discovery (learning from e...
Specify Desired Modes of Knowledge Flow, Part 1
Creating and executing a KM program plan involves implementing people, process, and technology knowledge flows that achieve obje...
Define KM Program Governance, Part 3
How a KM program is governed is key to success. Knowledge managers should pay close attention to getting this right, and it will...
Define KM Program Governance, Part 2
Knowledge managers must define KM program governance, including team composition, virtual teams, and leader communities
Define KM Program Governance, Part 1
Knowledge managers must define KM program governance including roles, team composition, objectives, processes, and decision-maki...
Define Compelling Use Cases
KMers should define compelling use cases that demonstrate a new KM system or program’s clear advantages over existing alternativ...
Define Your KM Strategy, Part 3
Detailed post on how to apply ten types of KM strategies in different types of organizations for maximum benefit.
Define Your KM Strategy, Part 2
There are ten basic categories of KM strategy: motivate, network, supply, analyze, codify, disseminate, demand, act, invent, and...
Define Your KM Strategy, Part 1
Knowledge managers must define the KM strategy, with specific actions taken to implement the program and achieve the top 3 objec...
9 KM Questions Part 2: Technology Questions, Resource Survey, and Examples
Planning a KM initiative includes determining who will participate, which processes and tools are required, and how tools should...
9 KM Questions Part 1: People and Process Questions
Starting a KM program includes defining participants and roles, which basic processes are required, and how tools should support...
The KM 10 Commitments
Knowledge managers should enlist support from top leaders in order to ensure the success of a KM implementation; 10 commitments ...
Identifying the Top 3 Objectives for a KM Program, Part 2: Examples
KM guru Stan Garfield provides specific examples of challenges and opportunities and how to turn them into knowledge management ...
Identifying the Top 3 Objectives for a KM Program, Part 1
Best practices for starting a KM initiative include constructing an opportunities survey to determine what your top 3 knowledge ...
