KM user assistance and help desks provide support including tools consulting, finding reusable content, connecting to sources, and training.
Timely communications are critical to successfully introducing a new KM initiative and to keeping the organization informed on implementation progress.
Knowledge management documentation best practices and guidance for supporting training, communications and user assistance, from a KM expert.
Knowledge management training best practices and resources, plus examples of plans for KM overview, knowledge capture, creating team spaces
Communities should be part of any KM program; connecting people is fundamental to getting knowledge flowing; communities are an important way to do so.
A KM program should help people add others to networks, facilitate social network analysis, provide tools for finding, communicating, collaborating.
KM leaders must use surveys to find out what users struggle with, what tools they still need, what they use, and if/why they like what’s provided.
Knowledge managers raise awareness, align with business priorities, promote a KM culture, engage leadership, manage infrastructure
Knowledge managers should identify organizational culture/values, leverage elements conducive to knowledge sharing, and address those which are not.
A KM program will only be successful if leaders trust staff to share knowledge effectively and usefully; staff must trust there will be mgmt advocacy
Knowledge managers offer non-financial incentives to promote knowledge sharing, including encouraging praise with a weekly theme of Thankful Thursdays
Knowledge managers can use a number of proven approaches and methods to ensure that knowledge doesn’t walk out the door with departing staff
Examples for Knowledge Managers of curated content and how to curate it, they should curate a wide variety of content as part of a KM program.
Knowledge managers need to curate a wide variety of content to make the most important and useful information easy to find and retrieve.
Knowledge sharing provides numerous benefits to both individuals and their organizations; compelling reasons to share from a KM expert
Knowledge managers must understand why people may not share their knowledge; there are 16 commons reasons, and solutions from a KM guru.
Knowledge managers face common challenges when implementing a KM program. 7 challenges and proven solutions from KM expert
Knowledge managers typically face similar challenges when implementing a KM program. 8 challenges and proven solutions from KM expert
KM leaders need 3 sets of ABCs: Attributes, Background, Capabilities; Actions, Behaviors, Characteristics; Ambassador, Broker, and Collaborator.
Knowledge managers should be active in communities and at conferences, learn from others, gain perspective and apply good ideas to their own programs.
Best practice knowledge management (KM) requires seeking user feedback and continuous implementation, iteration and improvement
Lists 50 most important components of knowledge management grouped by people c, process, and technology components; key for knowledge managers.
Creating new knowledge is important but is difficult to enable. Using various modes of knowledge and adding processes can stimulate innovation.
Knowledge managers must establish links between different groups; this is boundary spanning; enabling discovery (learning from existing data) is key
Creating and executing a KM program plan involves implementing people, process, and technology knowledge flows that achieve objectives