Professional development tip: reserve special library jargon for librarians; use the language of your company’s sector, your workplace, and your leaders.
Knowledge and learning are twins and do not exist without each other. KM systems must enable people to take ownership of knowledge creation.
Every organization has its own particular vocabulary. To thrive and stay relevant in the workplace special librarians need speak three additional languages.
A former Information Services Director, shares her thoughts about how you can develop the most productive strategy for your Information Services department.
Letting your clients know you care requires some individualized attention, even when you are busy, and seriously impacts satisfaction and your library’s brand.
In order to be robust in the age of social media, KM needs to be supplemented.
People at organizations with underperforming KM platforms can really struggle to find information. A great KM platform solves that problem.
Networking principles apply equally to conference attendance and within one’s organization and it pays off to make networking part of your daily routine.
Ask open ended questions when interviewing requesters or getting input on KM strategy; the result will be “ah ha!” moments for provider and end users.
KM has an image problem. People only understand value if they can see impact – help them understand why what you do is important and relevant.
There are many serendipitous opportunities to market your library to your organization’s leaders; seize them and enjoy unexpected benefits.
There are 8 skill areas needed to operate as a solo librarian and it’s important to prioritize them based on the organization’s strategic and operational goals.
Marketing is about building relationships. For libraries, making a personal connection leads both to advocacy and increased usage of library services.
Solo librarians are often uniquely positioned to optimize one sticky marketing tenet, making a personal connection.
The reference Interview is an opportunity to practice sticky marketing with your requesters by communicating genuine interest and commitment.
One of the tenets of sticky marketing is to “meet people where they are.” Attaching to existing training initiatives provides a terrific marketing opportunity for the library.
When marketing messages are on point, well placed, and use familiar language, your audience will listen and you won’t have to shout to be heard.
What is a redefined ILS? How does it deliver high impact tactical and strategic benefits? Start by thinking of it as “Indispensable Library Solution”.