Selling KM: Embrace Technology Appropriately

One frequent issue with KM implementations is too much focus on technology, which is a very common problem. However, since you will need to use technology for your KM program, it’s important to understand it and use it in an optimal way. KM author and expert Stan Garfield will shares his suggestions for doing so, which include:

  • Finding a killer app
  • Offering a great user experience
  • Embedding knowledge flow into workflow and business processes
  • Effectively partnering with your IT department
  • Understanding how technology products are reviewed and approved

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