A whitepaper based on our popular SLA 2019 Conference Hot Topics Panel Session
This whitepaper presents information shared during the event, with valuable insights, regarding:
- the importance of transparency in the request management process
- how to select the “right” metrics and express them through management reports
- real world examples of the power of evidence-based decision-making.
…and don’t forget to read our whitepapers based on previous SLA Hot Topics sessions, including our additional 2019 session, “Don’t Just be Integral: Be Aligned”