I’ve learned many things over my over 40 years as a librarian. That said, we don’t, as professionals, sufficiently embed learning at the core of our practice.
Here’s why I think that:
- We care about information. Information is wonderful! But it’s insufficient for us to only consider information alone. How does information become knowledge? That’s the key question.
- Information becomes knowledge through a process called ‘learning’. We often call this education but, even in the education field, the focus shifted years ago to learning and the learner experience. Indeed, ‘education’ frames as something you do for someone while ‘learning’ is an experience that we often do for ourselves.
- While we focus on reading, we know it just doesn’t capture the whole range of ways that people adapt experiences to create knowledge.
- What makes people great is their own individual takes on knowledge. We live in communities, institutions, businesses, associations, and more contexts than I can list here. That’s because we can’t successfully live and thrive as humans without interacting with other humans. We make lousy hermits!
- Learning is the magic that happens between information and knowledge and is a necessary precursor to the behavioural application of knowledge in decision-making and work.
So, what are the dimensions of learning? A group of great behavioral and learning theorists (Piaget, Bloom, Gardner, etc.) posited that there are multiple intelligences and seven learning styles. These are:
- Visual/Spatial (Picture Smart)
- Verbal/Linguistic (Word Smart)
- Musical/Rhythmic (Music Smart)
- Logical/Mathematical (Number Smart)
- Bodily/Kinesthetic (Body Smart)
- Interpersonal (People Smart)
- Intrapersonal (Self Smart)
Occasionally someone will challenge this theory but I believe it. I believe it even more now that the human genome project is finding the genes that are the foundation of the behavioral genome. Gene cohorts that are tied to introversion/extroversion, musical ability, and more, are now being discovered. Indeed, Lady Gaga is right that we are Born This Way.
How does this play out in librarianship?
Why yes, some people are drawn to the accounting and MBA professions because they’re more comfortable with numbers. The same comfort rule applies to literature majors as distinct from science majors. Indeed, I suspect that engaging too many people with the same thinking preference makes for poorer decision-making. Many organizations seek to diversify their thinking styles by building cross-functional teams.
The friction I’ve encountered between marketing pros and IT development pros is an interesting challenge. Indeed, sometimes we have to be multilingual in English— speaking librarian, management, IT geek, and sometimes just plain heartfelt English. Imagine how these skills play out in decision-making situations. Consider how to build your interface (e.g., intranets, websites, and services) to respect the thinking styles evident in your users. You may have a dominant thinking style (such as is common in law firms, R&D, IT shops, audit firms) or a diverse range of thinking styles (such as in students, public settings, retail, and more).
Sometimes, in order to succeed, you actually need to have simultaneous complementary and contradicting styles (artists and IT folks in video-gaming for example). None of this is to say that each individual doesn’t have a matrix of hereditary and experience or training-based skills. It’s just that many people have a preferred style and need to be reminded to use the other ones in their toolkit.
For example, here’s a short toolkit that supports the formal learning process. Which ones do you employ in service and product development?
- Mathematical logical thinking skills – Math and Arithmetic
- Scientific method – Sciences
- Criticism, interpretation and comprehension – English and Languages
- Analytical thinking – History, Geography
- Interpretive and imaginative- Music, Art and Physical Education
- Inter- and Intrapersonal skills – Religion, Guidance, etc.
Obviously, difficult and emotional personnel issues require a different set of skills than document delivery. However, how do you deliver the trusted, most authoritative document when the user is stressed, time pressured, and not bringing their best self to the moment? Consider the difference between when this transaction is in-person versus virtual roles and experiences.
There is an imperative for people to develop lifelong learning skills—a personal learning strategy.
Stephen Abram is a popular Lucidea Webinars presenter and consultant. He is the past president of SLA, and the Canadian and Ontario Library Associations. He is the CEO of Lighthouse Consulting and the executive director of the Federation of Ontario Public Libraries. He also blogs personally at Stephen’s Lighthouse. Check out his book from Lucidea Press, Succeeding in the World of Special Librarianship!
Skills for special librarians include strategic research on library services, products, and policies in order to understand and serve stakeholders
Skills for special librarians who conduct training include leveraging the Kaufman Five Levels of Evaluation to assess instruction efficacy.
Skills for special librarians include leveraging technology like 360° videos, as training and orientations are increasingly virtual
Skills for special librarians including reflecting on prior experiences, keeping what works, and improving upon what doesn’t. Questions to ask.