Simpson Gumpertz & Heger (SGH) is an engineering firm that designs, investigates, and rehabilitates constructed works in the United States, Canada, and in more than thirty additional countries, with ~500 employees in six offices. SGH has a multi-location library of more than 25,000 items, and making that content available enterprise-wide presented a huge accessibility challenge.
SGH wanted to make critical intellectual property easily searchable and accessible by the entire SGH user community, regardless of media format, with the library serving as an enterprise resource. This required a library system, accessible to all employees, which would enable them to easily find what they wanted through an intuitive, contemporary interface. They chose to integrate Inmagic Presto with their Genie ILS in order to:
- collaborate with clients and project team members
- identify and leverage their extensive expertise
- focus on delivering successful results
- quickly respond to project challenges
Use of the collection, along with user satisfaction, has increased significantly. And with Presto’s metrics and reporting capabilities, SGH’s librarians have much more insight into how, when, where and why people are accessing resources – helping them identify training needs and fine-tune content to meet changing demand.
We invite you to learn more about the many ways they leverage Genie and Presto to answer their accessibility challenge via our Simpson Gumpertz Case Study – read more here
Storytelling is a very useful tool to help obtain leadership commitment as you promote your KM program. Here are some proven practices to get you going.
As physical libraries are reduced and resources go digital virtual services increase meaning librarians must creatively reach virtual library users
KM expert Stan Garfield shares insights and best practices on characteristics and skills of effective and powerful knowledge managers and leaders
Technology skills for special librarians include evaluating old formats e.g., audio with focus on care, handling, storage, stable environmental conditions