KM Component 49 – Analytics and Business Intelligence
Analytics and business intelligence are connected to KM strategy and knowledge flow within an organization and should be part of a KM program
KM Component 47 – Gamification Applications and Digital Badges
Knowledge managers often use gamification and digital badges to motivate and reward desired knowledge management behaviors within an organization
KM Component 46 – Process Automation
Knowledge intensive processes can be included in a KM initiative, including proposals, presentations, product development, surveys, and reporting
KM Component 45 – Workflow Applications
Key elements of a KM program include workflow applications that enable knowledge capture and reuse to be embedded in routine business processes.
KM Component 44 – External Access and Extranets
Key elements of a KM program include providing a “doorway”, which is an enabler for knowledge sharing; external access is very valuable in KM
KM Component 43 – Social Software and Social Media
Social software and social media comprise a range of tools that facilitate social networking and can play a key part in a KM strategy.
KM Component 42 – Syndication, Aggregation, and Subscription Management Systems
Knowledge managers can leverage content syndication, aggregation, and subscription management applications as an important part of a KM strategy
KM Component 41: Podcasts and Videos
Offers 15 practical and proven examples of how to use podcasts and videos in a knowledge management program.
KM Component 40 – Wikis
When using wikis in a KM program, pick an application where they fit well, use a pilot implementation to see how they work, and if users participate.
KM Component 39 – Blogs and Blogging
Primer on blogs, blog posts, and when and why to use them as part of a KM strategy
KM Component 38 – Archiving, Document Management, and Records Management
Archiving in a KM context is the process of moving files no longer actively used to separate storage for long-term retention
KM Component 37 – Search Engines and Enterprise Search
Search engines and enterprise search are key elements of an organizational knowledge management strategy and KM program; a detailed overview.
KM Component 36 – Metadata and Tags
KM strategies include applying metadata and tags that allow related items to discovered, navigated to, syndicated, and collected.
KM Component 35 – Expertise Locators and Ask the Expert
Connecting people so they can take advantage of the expertise of others is one of the desired modes of knowledge flow in a typical KM program.
KM Component 34 – Threaded Discussions and Enterprise Social Networks (ESNs)
Threaded discussions have now become the core functionality of enterprise social networks (ESNs) and as such are key to a knowledge management strategy.
KM Component 33 – Repositories and Knowledge Bases
Knowledge capture requires a place to store what’s collected. A repository is such a place, designed to easily used for storing and retrieving content.
KM Component 32 – Portals, Digital Experience, and Digital Workplace
A KM portal is a gateway website; it can be a personalized home page with aggregated content, a document repository, or a customizable interface.
KM Component 31 – Conferencing and Telepresence
Virtual teams, including those focused on knowledge exchange, are widespread. There are many effective virtual channels for knowledge sharing.
KM Component 30 – Team Spaces
Team spaces are collaborative workspaces designed for teams to share documents, libraries, schedules, files and other building blocks of knowledge.
KM Component 29 – Intranets
An organizational intranet is a key part of a knowledge management program; knowledge managers should be sure to leverage the intranet for KM purposes.
KM Component 28 – User Interface
Knowledge managers should incorporate the principles of good usability into the KM system user interface.
KM Component 27 – Storytelling, Business Narrative, and Anecdote Circles
Storytelling should be incorporated in many knowledge management implementation steps, activities, and components
KM Component 26 – Appreciative Inquiry and Positive Deviance
Appreciative inquiry and Positive Deviance take a positive approach to change and are methods that support a strong knowledge management program.
KM Component 25 – Social Network Analysis
Social network analysis in KM is mapping and measuring relationships and knowledge flows between people, groups, organizations, and other entities
KM Component 24 – Knowledge Valuation Process and Intellectual Capital
A knowledge valuation process involves quantifying the value of knowledge assets, reuse, and innovation, helping justify investment in your KM program.