KM Component 23 – Workflow Process
Workflow automation applies to more than just KM, but can be used as part of a KM initiative to add knowledge flow to routine business processes.
KM Component 22 – Change Management Process
Most KM initiatives involve significant changes to the existing behaviors, processes, and systems, so it is useful to create a change management plan
KM Component 21: KM Metrics and Reporting Process
Details the wide spectrum of options for measuring knowledge management activities with recommendations on what to measure and why
KM Component 20 – Classification Process and Taxonomy
Classification means creating and maintaining a taxonomy to organize information for finding through navigation, search, and links to related content
KM Component 19 – Content Management Process
In the context of a KM program, content management should be applied to documents, methods, and templates, especially reusable documents.
KM Component 17 – Proven Practices Process
A KM proven practices process results in others in similar environments or with similar needs benefiting from proven successes.
KM Component 16 – Lessons Learned Process
In KM, reuse is putting to practical use the captured knowledge, community suggestions, or collaborative assistance provided through knowledge sharing.
KM Component 15 – Knowledge Reuse Process
In KM, reuse is putting to practical use the captured knowledge, community suggestions, or collaborative assistance provided through knowledge sharing.
KM Component 14 – Knowledge Capture Process
As part of a KM program, knowledge capture includes collecting multimedia materials that can be used for innovation, reuse, and learning.
KM Component 13 – Knowledge Creation Process
Creating new knowledge is not simple or intuitive, but for knowledge managers it is worth perfecting because the potential benefits are significant.
KM Component 12 – Knowledge Management Methodologies
KM Methodologies are policies, rules, techniques, procedures that prescribe how knowledge work is to be performed and offer ways to do it successfully.
KM Component 11 – KM Incentives and Rewards
KM incentive and reward programs encourage compliance with goals, improve performance against metrics, and increase participation in KM initiatives.
KM Component 10 – KM Goals and Measurements
KM goals and measurements include targets included in employee performance plans and metrics to track performance against those goals and other operational indicators.
KM Component 9 – KM User Assistance and Knowledge Help Desks
KM user assistance and help desks provide support including tools consulting, finding reusable content, connecting to sources, and training.
KM Component 8 – Knowledge Management Communication
Timely communications are critical to successfully introducing a new KM initiative and to keeping the organization informed on implementation progress.
KM Component 7 – Knowledge Management Documentation
Knowledge management documentation best practices and guidance for supporting training, communications and user assistance, from a KM expert.
KM Component 6 – Knowledge Management Training
Knowledge management training best practices and resources, plus examples of plans for KM overview, knowledge capture, creating team spaces
KM Component 5 – Communities of Practice
Communities should be part of any KM program; connecting people is fundamental to getting knowledge flowing; communities are an important way to do so.
KM Component 4 – Social Networks
A KM program should help people add others to networks, facilitate social network analysis, provide tools for finding, communicating, collaborating.
KM Component 3 – User Surveys
KM leaders must use surveys to find out what users struggle with, what tools they still need, what they use, and if/why they like what’s provided.
KM Component 2 – Knowledge Managers
Knowledge managers raise awareness, align with business priorities, promote a KM culture, engage leadership, manage infrastructure
KM Component 1 – Culture and Values
Knowledge managers should identify organizational culture/values, leverage elements conducive to knowledge sharing, and address those which are not.
The Importance of Trust in Knowledge Sharing
A KM program will only be successful if leaders trust staff to share knowledge effectively and usefully; staff must trust there will be mgmt advocacy
Thankful Thursdays: Using Praise to Motivate Knowledge Sharing
Knowledge managers offer non-financial incentives to promote knowledge sharing, including encouraging praise with a weekly theme of Thankful Thursdays
Knowledge Retention: How to Deal with a Departing Workforce
Knowledge managers can use a number of proven approaches and methods to ensure that knowledge doesn’t walk out the door with departing staff