Lucidea’s Lens: Knowledge Management Thought Leaders Part 82 – Morten Hansen

Morten Hansen’s research focuses on social networks, collaboration, knowledge management, and corporate innovation. He has published numerous articles in Harvard Business Review and in Sloan Management Review.

Morten is a management professor at University of California, Berkeley and a senior director at Apple. He is a former professor at Harvard Business School, a former professor at INSEAD (France), and a former manager at the Boston Consulting Group. He has published numerous articles in Harvard Business Review and in Sloan Management Review. He holds a PhD from Stanford Business School, where he was a Fulbright scholar. His academic research has won several prestigious awards, and Thinkers50 has ranked him one of the world’s most influential management thinkers.

Books

What’s Your Strategy for Managing Knowledge? with Nitin Nohria and Thomas J. Tierney

Getting Collaboration Right with Herminia Ibarra

Under-collaboration. Companies that operate as a collection of silos commit the cardinal sin of underperforming relative to the resources they have invested. Money is left on the table because managers are unwilling or unable to cross-sell their products and services, cross-pollinate resources to create new products, or share best practices to improve efficiency.

Over-collaboration. The alternative problem is that collaboration sometimes goes too far. It sets in when people collaborate on the wrong things or when collaboration efforts get bogged down in endless discussions and consensus decision-making in which no one is clearly accountable. The result is slow and poor execution.

Both traps are equally perilous: under-collaboration leads to underperformance relative to a company’s resources, and over-collaboration undermines speed and execution, also leading to poor results. Collaborating in the right way to reap the economic benefits and not fall prey to either extreme is clearly a very difficult balancing act.

So what’s the right way? Disciplined collaboration is one way to get this right. It requires managers to rigorously assess the business case for any collaboration effort, spot and tear down behavioral barriers to teamwork and set up the organization correctly by aligning incentives and promoting accountability.

Leaders play a crucial role in getting this right. They not only need to orchestrate the conditions for employees to collaborate on the rights things, but they also need to show a strong hand in guiding collaboration efforts.

How to Build Collaborative Advantage

Barriers to Collaboration