Lucidea’s Lens: Knowledge Management Thought Leaders Part 79 – David Garvin

David Garvin was the C. Roland Christensen Professor of Business Administration at Harvard Business School, and a thought leader on organizational learning.

He believed that enduring success requires building a strong culture of learning in an organization, to counter the unpredictability brought about by shifts in customer preferences, market downturns, and technological advances.

He argued that at the heart of organizational learning lies a set of processes that can be designed and deployed, while providing detailed examples of organizations that have successfully used learning to pursue improvement and change. David’s research interests included business and management processes, the principles of organizational learning, the design and leadership of large organizations, graduate management education, and case method pedagogy.

Books

Learning in Action

From organizational to individual learning

Without individuals who learn, there can be no learning organizations — they are, of course, essential for success. For executives, the first step in building a learning organization is a personal one. They need to develop these four skills as learners:

1. Openness to new perspectives

Openness requires that leaders accept the provisional nature of knowledge. Even long-established truths must eventually be revised and replaced. To remain current, they must continuously seek out competing concepts and evidence, wrestle with surprising and unfamiliar ideas, and consider new and unpopular points of view.

2. Awareness of personal biases

A second requirement for effective learning is an awareness of one’s personal biases. These biases may appear as distinctive cognitive styles or as pervasive learning disabilities. The former are unique to individuals, while the latter are common to all.

3. Exposure to unfiltered data

Leaders need greater contact with raw, unfiltered data. Many executives are distressingly detached from the realities of their organizations. They need to tour factories, drop in on service centers, meet with disgruntled employees and talk with customers.

4. A sense of humility

Finally, if they are to progress as learners, leaders need to develop a sense of humility. They must recognize that they do not have all the answers. They must acknowledge that superior insights lie elsewhere — outside their offices, and at times outside their organizations. Learning, after all, is a profession of faith in the future, an admission that progress is possible.

Change Through Persuasion

The Four Phases of a Persuasion Campaign

Dysfunctional Routines: Six Ways to Stop Change in Its Tracks

What You Don’t Know About Making Decisions

Two Approaches to Decision Making

Structuring the Debate