Lucidea’s Lens: Knowledge Management Thought Leaders Part 54 – Keeley Sorokti

Keeley Sorokti is a strategist who specializes in guiding organizations and teams through transforming the design of distributed work, digital workplace, communities, customer and employee engagement, learning, communications, knowledge sharing, and collaboration practices and systems. With co-designed, people-centric solutions, she has helped multiple technology, non-profit, and higher education organizations improve how their staff, students, customers, partners, and prospects create and share knowledge, connect across boundaries, collaborate, and learn.

She is currently the Director of Knowledge and Collaboration at Sift and an adjunct instructor at Northwestern University in the MS in Learning and Organizational Change program (MSLOC). She co-leads the Chicago Online Community Professionals community of practice.

Keeley’s specialties include knowledge management, digital workplace, knowledge sharing, internal communications, social learning, and online community strategy, remote work, distributed work, community management, change management, learning and development, and human-centered design. She is adept at technology selection, implementation, and management.

IA before AI: How to go beyond search to build a knowledge hub with Mary Ann Garwood

Organize, Curate, and Promote Key Resources for Your Audiences

• Content and Places need to:
  • Be well organized
  • Provide context
  • Connect employees to similar resources
  • Be situated in a larger ecosystem / information architecture
  • Be accurate and up-to-date
• Plan: Build Use Cases & Content Maps
  • Step 1: Planning the Use Case
  • Step 2: Content Map and Taxonomy before Design
  • Step 3: Design & Launch
  • Step 4: Comms Plan
• Create Consumable Content That Can Be Found
  • Titles Matter
  • Add Descriptions
  • Provide Additional Resources
  • Add Tags
  • Include Categories
• Curate the Content: Index Documents
  • Add a link to the associated index document
  • Embed key index documents on space landing pages
  • You don’t have to be a designer to create good index docs
• Promote in Search
  • Push key content to the top of search results
  • Only 2 pieces of content per keyword
  • Order matters
  • Separate multiple keyword(s) or phrases with commas
  • Multi-word phrases require an exact match

Facilitating Knowledge Sharing for Innovation with Margaret Sullivan and Beth Black

Knowledge Sharing Strategies

• To prevent knowledge loss
  • Knowledge Jam
  • Storytelling/Anecdote Circles
  • “Think Aloud” Concept Mapping
  • Apprenticeships
  • Coaching
  • Mentoring/Shadowing
  • Communities of Practice
  • Expertise Locators
  • Interviewing
  • Rules of Thumb
  • Social Network Analysis
  • Portals/Repositories/KM Technologies
• To increase efficiency
  • Small & Large Group Meetings / Workshops
  • Knowledge Jam
  • Storytelling
  • Lessons Learned
  • After Action Reviews
  • Social Network Analysis
  • Portals/Repositories/KM Technologies
• To promote innovation
  • Small & Large Group Meetings / Workshops
  • Knowledge Jam
  • Lessons Learned
  • After Action Reviews
  • Communities of Practice
  • Documentation
  • Expertise Locators
  • Mapping Human Knowledge
  • Portals/Repositories/KM Technologies
  • Rules of Thumb

2023: Internet Time Alliance Award in Memory of Jay Cross

Keeley Sorokti’s career as a knowledge management professional has been marked by her expertise in guiding organizations and teams through transformative journeys in designing and sustaining social learning, online community, and knowledge-sharing practices. Her impact can be seen in her work with multiple technology, non-profit, and higher education organizations, where she has improved knowledge creation and sharing, cross-boundary connections, collaboration, and learning experiences.

In addition to her role at Sift, Keeley Sorokti’s influence extends beyond her workplace. She actively shares her expertise and insights. As an instructor, she co-teaches the Creating and Sharing Knowledge class in the Master of Science in Learning and Organizational Change (MSLOC) program at Northwestern University. She co-founded the Chicago Online Community Professionals peer-to-peer community of practice and coworking group where KM, L&D, online community, and digital workplace professionals from around the world support each other as they work to transform the way we work, learn, and share knowledge in our organizations.

Keeley has shown a commitment to advancing the field of workplace learning and her passion for working out loud and making work visible exemplifies her humanistic approach to learning and performance.