KM Component 19 – Content Management Process
In the context of a KM program, content management should be applied to documents, methods, and templates, especially reusable documents.
KM Component 18 – Collaboration Process
Knowledge managers should provide a process for collaboration via document/image libraries, file sharing, discussion forums, polls/surveys, calendars
KM Component 17 – Proven Practices Process
A KM proven practices process results in others in similar environments or with similar needs benefiting from proven successes.
KM Component 16 – Lessons Learned Process
In KM, reuse is putting to practical use the captured knowledge, community suggestions, or collaborative assistance provided through knowledge sharing.
KM Component 15 – Knowledge Reuse Process
In KM, reuse is putting to practical use the captured knowledge, community suggestions, or collaborative assistance provided through knowledge sharing.
KM Component 14 – Knowledge Capture Process
As part of a KM program, knowledge capture includes collecting multimedia materials that can be used for innovation, reuse, and learning.
KM Component 13 – Knowledge Creation Process
Creating new knowledge is not simple or intuitive, but for knowledge managers it is worth perfecting because the potential benefits are significant.
KM Component 12 – Knowledge Management Methodologies
KM Methodologies are policies, rules, techniques, procedures that prescribe how knowledge work is to be performed and offer ways to do it successfully.
KM Component 11 – KM Incentives and Rewards
KM incentive and reward programs encourage compliance with goals, improve performance against metrics, and increase participation in KM initiatives.
KM Component 10 – KM Goals and Measurements
KM goals and measurements include targets included in employee performance plans and metrics to track performance against those goals and other operational indicators.
KM Component 9 – KM User Assistance and Knowledge Help Desks
KM user assistance and help desks provide support including tools consulting, finding reusable content, connecting to sources, and training.
KM Component 8 – Knowledge Management Communication
Timely communications are critical to successfully introducing a new KM initiative and to keeping the organization informed on implementation progress.
KM Component 7 – Knowledge Management Documentation
Knowledge management documentation best practices and guidance for supporting training, communications and user assistance, from a KM expert.
KM Component 6 – Knowledge Management Training
Knowledge management training best practices and resources, plus examples of plans for KM overview, knowledge capture, creating team spaces
KM Component 5 – Communities of Practice
Communities should be part of any KM program; connecting people is fundamental to getting knowledge flowing; communities are an important way to do so.
KM Component 4 – Social Networks
A KM program should help people add others to networks, facilitate social network analysis, provide tools for finding, communicating, collaborating.
KM Component 3 – User Surveys
KM leaders must use surveys to find out what users struggle with, what tools they still need, what they use, and if/why they like what’s provided.
KM Component 2 – Knowledge Managers
Knowledge managers raise awareness, align with business priorities, promote a KM culture, engage leadership, manage infrastructure
KM Component 1 – Culture and Values
Knowledge managers should identify organizational culture/values, leverage elements conducive to knowledge sharing, and address those which are not.
The Importance of Trust in Knowledge Sharing
A KM program will only be successful if leaders trust staff to share knowledge effectively and usefully; staff must trust there will be mgmt advocacy
Thankful Thursdays: Using Praise to Motivate Knowledge Sharing
Knowledge managers offer non-financial incentives to promote knowledge sharing, including encouraging praise with a weekly theme of Thankful Thursdays
Knowledge Retention: How to Deal with a Departing Workforce
Knowledge managers can use a number of proven approaches and methods to ensure that knowledge doesn’t walk out the door with departing staff
Curation: A Key Knowledge Management Activity, Part 2
Examples for Knowledge Managers of curated content and how to curate it, they should curate a wide variety of content as part of a KM program.
Curation: A Key Knowledge Management Activity, Part 1
Knowledge managers need to curate a wide variety of content to make the most important and useful information easy to find and retrieve.
Why You Should Share Your Knowledge
Knowledge sharing provides numerous benefits to both individuals and their organizations; compelling reasons to share from a KM expert