KM Component 22 – Change Management Process

KM Component 22 – Change Management Process

…culture with positive values is enabled through the work of knowledge managersemployee surveyssocial networkscommunitiestrainingdocumentationcommunicationsuser assistancegoals, and rewards.

Process Components

Several of the process components are also…

KM Component 2 – Knowledge Managers

KM Component 1 - Culture and Values

…secretive, closed, dictatorial, waffling, uncooperative, isolated, manipulative, exclusive, blaming, ridiculing, usurping credit, hierarchical, controlling, resistant to change, hoarding, siloed, passive aggressive, critical, making excuses, backstabbing,…

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