KM Component 22 – Change Management Process

KM Component 22 – Change Management Process

…culture with positive values is enabled through the work of knowledge managersemployee surveyssocial networkscommunitiestrainingdocumentationcommunicationsuser assistancegoals, and rewards.

Process Components

Several of the process components are also…

KM Component 2 – Knowledge Managers

KM Component 1 - Culture and Values

…secretive, closed, dictatorial, waffling, uncooperative, isolated, manipulative, exclusive, blaming, ridiculing, usurping credit, hierarchical, controlling, resistant to change, hoarding, siloed, passive aggressive, critical, making excuses, backstabbing,…

KM Component 19 – Content Management Process

KM Component 19 – Content Management Process

Organization/Information Architecture/User Centered Design Creation/Capture/Acquisition /Aggregation Storage/Repositories Workflow/Roles/Editors/Casual Contributors Versioning/Version Control/Templates Publishing/Delivery/Multi-Channel/User Testing/User Experience Archives/Retention/Preservation/Destruction

Bob Doyle

Organization/Information Architecture/User Centered Design Creation/Capture/Acquisition /Aggregation Storage/Repositories…

Electronic Resource Management

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