Clare Bilobrk
Clare Bilobrk has more than 25 years of experience managing legal information services. Her work spans practical library management and legal technology, with a focus on legal sector KM and helping information professionals demonstrate value and increase their visibility.
Blog posts
Clare Bilobrk
Why AI Fails Without People: Judgment, Purpose, and the Future of Knowledge Work
Clare Bilobrk offers a detailed exploration of an important lesson emerging from AI discussions: it's changing the nature of kno...
4 Reasons the Library Catalog Isn’t Dead Yet (and May Matter More Than Ever)
Many users no longer want to navigate search interfaces. They want answers in context, research recommendations, and intelligent...
Connecting Systems Without Chaos: What to Fix Before Integrating AI Into Anything
Clare Bilobrk posits that AI integration problems are information management problems first, and details what organizational iss...
When AI Sounds Right but Isn’t: Simple Verification Habits Every Information Professional Needs
AI systems can produce convincing answers quickly; Clare Bilobrk explains why information professionals who understand authority...
Using AI Safely at Work: Practical Ways to Protect Data Without Slowing Teams Down
As AI becomes part of everyday work, organizations need practical safeguards to balance speed and efficiency with data security,...
AI for Knowledge Teams: What It Can Do, What It Can’t—and Where to Start
The reality of AI in KM practice is complex. Clare Bilobrk outlines what AI can do today, where its limitations remain, and how ...
Applying the BRIDGE Framework: Practical Steps for Knowledge Continuity
Practical steps for applying the BRIDGE framework to support knowledge continuity before role changes or staff departures disrup...
BRIDGE Part 7: Evaluate and Evolve—Preventing Knowledge from Becoming Obsolete
The final stage of the BRIDGE framework explores why knowledge continuity depends on regular evaluation, ongoing adaptation, and...
BRIDGE Part 6: Give Ownership—Making Stewardship Transferable
Learn how clear ownership, responsibility, and accountability make knowledge stewardship transferable across roles and staff tra...
BRIDGE Part 5: Document Accessibility—Ensuring Knowledge Doesn’t Disappear
Documentation alone is not enough. Explore how metadata and information architecture help preserve knowledge continuity during s...
BRIDGE Part 4: Involve Others—Why Knowledge Transfer Is a Social Process
Why does knowledge transfer so often fail? This post explores how organizations can surface tacit knowledge through shared work,...
BRIDGE Part 3: Record What Matters—Why Documentation Often Falls Short
Documentation on its own doesn't sustain knowledge continuity. Organizations need to retain not just process, but the reasoning,...
BRIDGE Part 2: Begin Early – Spotting Knowledge Risk Before It’s Too Late
Recognizing the risk of knowledge loss early creates space to preserve tacit expertise before transitions turn continuity into a...
When Knowledge Walks Out the Door: Why Knowledge Continuity Matters in Legal KM
What happens when critical knowledge leaves without a formal handover? In legal information environments, organizations need a m...
Nurturing Knowledge Management for Engagement: The Final Step in the LEXICON Legal KM Framework
Nurture is what keeps KM accurate, trusted, and current. Learn how ownership, content lifecycles, and feedback loops sustain KM ...
Optimize for Ease of Use: Step Six in the LEXICON Framework for Legal KM
How can law firms improve KM adoption? By optimizing for ease of use: clean interfaces, fast discovery, workflow integration, an...
Cultivate a Knowledge-Sharing Culture: Step Five in the LEXICON Legal KM Framework
Learn how law firms can build psychological safety, reduce KM friction, and keep content reliable so knowledge sharing becomes r...
Integrate with Existing Systems: Make KM Frictionless by Design; Step Four in the LEXICON Legal KM Framework
Integrate legal KM with SSO, unified search, and core systems to reduce friction, improve adoption, and prepare your firm’s know...
Making KM Visible and eXplaining Its Value: Step Three in the LEXICON Framework for Law Firms
How to make KM outcomes more tangible by pairing metrics with stories that leaders and stakeholders can quickly understand, repe...
Empowering KM Champions: The Second Step in the LEXICON Framework for Legal Professionals
KM champions don't just support KM processes, they drive adoption—nudging, reminding, and embedding KM practices within team pro...
Presto in Practice Part 6: The Culture—and Multiplier—of Collaboration
This final installment in the Presto in Practice series explores how organizations can embed collaboration into their DNA, trans...
Presto in Practice Part 5: When Knowledge Is a Team Sport—Introducing a Sharing Culture
Collaboration happens when people trust each other enough to share. Presto helps organizations build trust, reduce knowledge hoa...
Presto in Practice Part 4: The Hidden Network—Mapping Expertise in Motion
By transforming knowledge from static data into living networks, Presto makes it easier to surface expertise, improves collabora...
Presto in Practice Part 3: Metadata with Meaning—Why Structure Still Matters in the AI Era
Without strong IA and structured metadata, knowledge can be invisible. Presto gives KM professionals control and a foundation fo...
Presto in Practice Part 2: From Searching to Finding—The Hidden Cost of Not Knowing What You Already Know
Spend less time hunting for information your organization already has. Learn how Presto turns search into discovery, boosts prod...
Presto in Practice Part 1: The End of the Knowledge Silo—What Unified KM Really Means
Discover how Presto unifies systems, content, and people—eliminating knowledge silos and enabling true organizational intelligen...
Linking KM to Legal Workflows: The First Step in the LEXICON Framework for Law Firms
Learn how law firms can boost KM adoption by embedding knowledge sharing into daily legal workflows—the first step in the LEXICO...
Introducing the LEXICON Framework for Legal KM Engagement
Law firms are rethinking how they manage and share knowledge. Explore the LEXICON framework: a seven-part model for embedding KM...
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