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library management

3 Tenets of Customer Service

3 Tenets of Customer Service

Letting your clients know you care requires some individualized attention, even when you are busy, and seriously impacts satisfaction and your library’s brand.

Curation: Buzzword or What?

Curation: Buzzword or What?

The word ‘curator’ gets used too liberally to describe the stuff people do on the web and it dilutes and pollutes the professional things that librarians do.

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