KM Conversation: The Uses and Benefits of Analytics
Knowledge managers can use analytics to provide the right content, communicate effectively, and contribute to improved business results.
Knowledge managers can use analytics to provide the right content, communicate effectively, and contribute to improved business results.
Museum professionals have options for professional advocacy including information that supports salary negotiations; here is a list of resources
Knowledge management best practices include capturing and reporting on goal-oriented, operational, and business impact metrics, then taking action
Museum unpaid internships are common; commitment to Diversity, Equity, Accessibility, and Inclusion (DEAI) is a reason to prioritize paid internships
Knowledge management best practices include analyzing enterprise search logs; offer in your UI the most frequently used terms to improve findability
A museum’s mission statement and strategic plan are created based on core values held by museum staff, informing the future of museums
Best practices for KM include embedding social collaboration in a KM system making it more useful than a content-only or standalone social platform.
Visitor engagement with museum collections and exhibits includes the use of technology to augment and expand their experience and enjoyment.
Knowledge management best practices include facilitation of sharing and reuse of internal and external knowledge via enterprise social collaboration
If a digital museum project requires working with a digitization vendor, museum staff must put digital project specifications in place—here’s a primer
Knowledge managers build/facilitate communities of practice where community members share tangible and intangible information on topics of interest
Digitization is costly either done in-house or by a vendor; museum staff should assess digitization needs and risks/benefits of using external vendors.
Knowledge management best practices include enabling users to enhance content through social collaboration: tagging, recommending, and editing
Immersive digital cultural heritage experiences (CHEs) can be constructed with the support of a museum Collections Management System (CMS)
List of 2020 museum conferences. With schedule, travel, and budget constraints, museum professionals need a strategy for planning conference attendance.
The user interface is the knowledge management system point of entry providing navigation, search, communications, an index, a knowledge map, and links.
Skills for special librarians and virtual librarians are awareness of trends, new technologies and resources, and building subject specialties
Best KM search engines enable searching for sites, documents, files, lists, content, and answers to questions, plus ability to search on text or metadata
Knowledge managers use taxonomy, folksonomy, metadata and tags to classify content so it’s easily discoverable through navigation, search and links.
The future of museums depends on an understanding of issues that impacted the profession in 2019; review of trends.
KM leaders should base strategy on user input to determine needs to address. Conduct surveys to capture challenges, opportunities, and suggestions.
Knowledge managers deliver 360-degree access to all content users require, internal and external, via multiple channels, even on the go via mobile devices.
Connecting to expertise for advice and assistance is a key element of a successful knowledge management program and increases KM adoption.
Tips for KM leaders on how best to work closely with IT staff to successfully implement knowledge management technology projects.
Museum professionals need a definition of what a museum is, to develop museum strategies for the future. ICOM asks are museums political or neutral