Technical Support, Consulting and Training

Customer Focused Services

Lucidea’s Professional Services ensure the results and deliver the value you deserve. With experience gained supporting thousands of successful clients worldwide, our team has the skills and expertise to educate, provide informed advice, and implement solutions designed to deliver visible, tangible, and cost effective results…fast.

Our Six Step Approach

Framing the Business Need

We work with you to understand your organization and the specific business problem being addressed, as well as assessing your short and long term goals and objectives.

Requirements Gathering

To ensure successful implementation, we work with you to profile your user communities and determine mapping requirements so that an optimal end user experience can be designed. With requirements gathered, a Statement of Work that clearly outlines roles, responsibilities, and implementation time lines is issued.

Technology Readiness

We analyze your system environment and determine whether or not all hardware and software requirements are understood and available. Once the system environment is optimized, the application infrastructure is set up.

Environment Preparation

Comprehensive data definitions are completed and imported into a production environment for review. All configuration is completed and presented to defined internal and external user communities. We also spend time understanding user requirements, permissions and information security imperatives.

Completed Solution

The data implementation and information views are completed and finalized, ensuring that the solution is fully implemented and your application is ready to launch.

Training and Deployment

Available remotely or on-site,our training programs are designed with your organization’s needs in mind – with each user’s success as our ultimate goal.

Professional Services

Consulting services include: pre-install architecture review; needs analysis; change management; technology strategy, and KM audit and planning. Many of our consultants have practiced as KM advisors, lawyers or librarians or have worked in corporate/law firm IT departments. They’ve assisted with implementations for many of world’s top companies in the US, Canada, Australia and the UK.

Hosting

With Lucidea’s reliable, high performance hosted solution, access all core functionality over the Internet, eliminating the need for local server hardware and support, and remaining in step with your IT strategy as it evolves. Benefits include:

  • No up-front, high cost capital expenditure burden
  • Greatly reduced ongoing system administration costs
  • Immediate access to the latest software upgrades and patches
  • Secure, safe and reliable third-party hosting environment
  • Turnkey, high performance server infrastructure
  • 24/7 system monitoring and management

Training

We offer training throughout the life of your partnership with us. Our training sessions help you maximize the value of your investment in our solutions. Our instructors and materials show you how to use our software and give you a broad understanding of the system. This foundation enables you to make decisions that ensure the system is optimized to fit your organization’s needs.

Maintenance and Technical Support

Lucidea works in close collaboration with our customers to drive software development; more than anything else, our dedication and commitment to continuous improvement supports our ability to meet your evolving needs. Lucidea’s customers with an active maintenance agreement or subscription will always be provided with up-to-date technology, innovative features and problem-free software.

Our team of helpful technical experts is available around the clock to solve your technical problems and provide exceptional customer service, 24/7/365. Get their help by submitting your request here.

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