Removing Museum Barriers to Entry for Aging Adults
The top five barriers to museum entry and enjoyment for seniors are: comfort, sensory, physical accessibility, safety, and practical access.
Consider the Special Library User Experience: User Interface Design
Often, a special library makes a first impression through its web presence; keep the user experience (UX) at the front of all website decisions
KM Participation – How to Overcome Reluctance Part 1
Knowledge management methods for getting people to attend, speak, present, and ask questions in meetings; knowledge management best practices.
Hamilton: The Exhibition – A Review
Museum interactive exhibit Hamilton: The Exhibition embodies diversity, equity, accessibility, inclusion (DEAI)
KM Initiatives Require a Training Strategy
Knowledge management best practices include ongoing training strategies that leverage a variety of channels e.g., webinars and self-paced courses.
Ensure KM Adoption by Offering a Great User Experience
KM expert Stan Garfield stresses KM adoption is driven by a great KM user experience; make it easy to access people, process and technology tools.
Museum Social Media and the Museum Collections Management System
A museum collections management system is a major content contributor in a museum social media strategy. Museums should use Facebook, Twitter, Instagram for digital media.
KM Success Stories
Knowledge management expert Stan Garfield stresses the need using success stories to communicate the positive impact of KM.
KM User Assistance: The Knowledge Help Desk
Knowledge management expert Stan Garfield stresses the need for one-on-one support as a KM communications method via a dedicated help desk.
KM and Gamification: Examples of Tangible Rewards
Recognizing and rewarding participation in a KM program is critical to success. There are many methods for doing so; keep your specific goals in mind.
Articulate Your KM Vision
Knowledge management expert Stan Garfield stresses the need for a end-state vision for a KM program; passionately describe what it looks like when it’s working.
3 Tenets of Customer Service
Letting your clients know you care requires some individualized attention, even when you are busy, and seriously impacts satisfaction and your library’s brand.