2017

SharePoint, SQL and Online Dating

SharePoint, SQL and Online Dating

Does your knowledge management system need a precise dating for your content? Can it handle more fuzzy dates and go beyond the data to associate its meaning?

Social KM is Better KM

Social KM is Better KM

Today’s KM systems must capture the information in people’s heads—the tacit knowledge—that when added to explicit knowledge completes the picture.

Special Libraries customer service

3 Tenets of Customer Service

Letting your clients know you care requires some individualized attention, even when you are busy, and seriously impacts satisfaction and your library’s brand.

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