Consultant Librarian / Archivist (Melbourne, Australia)

Lucidea is a global provider of content and information management software and services. Our products and services organize and deliver enterprise content, seamlessly integrate internal and external content sources and deploy business-critical information to corporate portals, intranets, extranets and the Web. Applications include content management, competitive intelligence, library, museum, archives and records management, and litigation support and knowledge management. Lucidea products are known for their flexibility and ease of use and deployment.
 

Job Description

We are seeking a full time consultant to work in our Melbourne Office. You are a flexible, innovative and customer-focused individual. You will play a key role in our client services team both locally and internationally.
 

Responsibilities

  • Project Management of a variety of Client and Internal Projects
  • Scope new project requirements
  • Conduct software training on-site, in-house or via web
  • Work with sales team to deliver unique software solution demonstration
  • Represent Lucidea at tradeshows and user group meetings
  • Stay abreast of the Archive, Museum, Library, KM industry issues and Lucidea products
  • Provide phone and e-mail support and assistance to resolve customer issues
  • Check Support email frequently throughout the day
  • Communicate with the R&D team, as necessary, to expedite issue resolution
  • Manage difficult customers and customer expectations effectively and professionally
  • Escalate issues to manager when needed

Requirements

  • Librarian or Archivist qualifications preferred
  • Knowledge of Lucidea products would be an advantage
  • Work independently with limited direction and within a team
  • Excellent communication, interpersonal and presentation skills
  • Excellent ability to organize information with a strong attention to detail
  • Excellent ability to analyze and solve problems, troubleshooting, deductive reasoning skills
  • Ability to clearly document customer issues, status and resolution
  • Training experience
  • Commitment to customer service
  • Travel to client sites as required (locally, nationally and internationally)

How to apply

Please email a PDF copy of your CV to:
 
Emma Hathway
Vice President of Client Services
ehathway@lucidea.com

  • Canada: +1 604 278 6717
  • United States: +1 781 938 4444
  • Europe: +44 115 955 5936
  • Australia: +61 3 8526 0143
  • support@lucidea.com
  • supportUS@lucidea.com

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