Midsized law firms face unique challenges when it comes to knowledge management. Just as large multinational firms must, they need to provide a solid knowledge management foundation, to protect and leverage the firm’s knowledge assets, and utilize the best technology for the firm’s KM requirements – but unlike their larger brethren, midsized firms are often resource constrained. What does KM success look like for these firms, and how do they get there?
presented a webinar where we discussed the current state of knowledge management in midsized law firms, offered an overview of challenges and opportunities, and most importantly, shared real world examples of what success looks like when you have a solid KM strategy combined with powerful technology, whether you buy or build.
Law firm KM challenges and opportunities include:
- Exponential growth of mobile device programs
- Scattered information architecture
- Lack of taxonomies or metadata
- Integration with existing firm systems and applications
- Business productivity versus data governance
You must be able to answer questions such as:
- What exactly are my knowledge assets?
- Who should and does have access to them?
- How do I get the complete picture?
- How do I make decisions on what technology to apply?
So, what does success look like? You can watch our webinar to learn about how LawPort clients achieve it – without the need for third party consultants, expensive connectors or a multi-year, 2-3 person implementation done by your IT department. Key indicators of success include:
- Your portal is the primary source for information storage and access
- Advocacy and contributions from executive management are a given
- The portal is actively, continually populated and managed
From an attorney perspective, you deliver real value through unified access to all your firm’s knowledge assets with a matter-centric approach, enabling them to spend more time on client service and less time searching for what they need to know. Sound good? It’s within your reach.
Knowledge management documentation best practices and guidance for supporting training, communications and user assistance, from a KM expert.
Knowledge management training best practices and resources, plus examples of plans for KM overview, knowledge capture, creating team spaces
Communities should be part of any KM program; connecting people is fundamental to getting knowledge flowing; communities are an important way to do so.
A KM program should help people add others to networks, facilitate social network analysis, provide tools for finding, communicating, collaborating.