PFTA* is an evolving organization, with various functional areas that require library support to make their materials and information available to ~170 Association staff along with 800 network committee members, and through them to the industry as a whole. PFTA originally leveraged a custom-built library system, which became out of date and was no longer technically viable. They needed a new solution with at least the same functionality as their custom-built system, while being cost-effective and vendor supported. After an extensive competitor review, they selected DB/TextWorks. With it, along with many other benefits, PFTA fulfilled an organizational mandate to develop databases that organize information from other sources outside to the library.
PFTA has geographically distributed staff, including researchers. Where once it was easy for people to walk down the hall to the library, remote access to resources via the Web became critical. Budget constraints made implementation of a Web solution impossible—until Inmagic unveiled Presto for DB/TextWorks. The pressing need for a vendor hosted solution emerged at the same time remote access became imperative, so with the implementation of Presto for DB/TextWorks, PFTA chose the software-as-a-service (SaaS) solution. The benefits of server efficiency, including upgrades and maintenance (without the need to rely on internal IT support) represent a significant upside.
*We substitute “PFTA” for the association name, since publicly funded organizations are governed by public services agreements and request anonymity.
Knowledge managers must establish links between different groups; this is boundary spanning; enabling discovery (learning from existing data) is key
Creating and executing a KM program plan involves implementing people, process, and technology knowledge flows that achieve objectives
How a KM program is governed is key to success. Knowledge managers should pay close attention to getting this right, and it will deliver results later.
Knowledge managers must define KM program governance, including team composition, virtual teams, and leader communities