Job Overview:
The primary role of a successful Product Solutions Engineer is to work collaboratively with the Lucidea direct sales team to provide support for all technical aspects of the sales cycle. Job requirements include but are not limited to the following activities; software demonstrations (in person, web, trade show, etc), proof-of-concept development and demonstration, RFI/RFP preparation, opportunity & account planning, technical liaison (representing Sales) to Lucidea’s Professional Service and Product Management teams. The Product Solutions Engineer plays a vital role in establishing and supporting the technical sales relationship with prospects & clients. In concert with the sales representative, the Product Solutions Engineer maps product capabilities to client needs and sets mutually understood and accepted expectations related to our solutions to ensure the success of post-sale implementations. As part of a small but growing sales and marketing organization, the qualified candidate will also assist in the development of policies, practices and sales support tools including but not limited to; standardized solution presentations, competitive analysis, pricing models, sales policies, sales practices, and any other tools/programs as required.

Responsibilities:

  • Provide technical sales support for the sales team during all phases of the Lucidea sales cycle
  • Develop and present the business benefits in conjunction with the functional capabilities of Lucidea solutions to prospective customers
  • Develop prospect specific proof-of-concept demonstrations
  • Participate in the opportunity discovery process to identify and document business and technical requirements during the prospect qualification phase of the Lucidea sales cycle
  • Understand the prospect’s business and technical requirements as related to specific functions and/or capabilities of Lucidea’s solutions
  • Provide Professional Services with detail supportive of the project’s deliverables and requirements
  • Assist in the post-sale transition from sales to the professional services team

Required Capabilities:

  • Strong ability to identify, document and articulate the business and technical requirements of a prospective customer during the full sales cycle – qualification, proposal, post-sale transition
  • Strong ability to communicate Lucidea’s ability to address prospect’s requirements through compelling presentation (written, oral and product demonstrations) of Lucidea’s applications
  • Strong ability to understand and describe Lucidea’s technical architecture and its ability to interoperate with prospective customer IT infrastructures
  • Strong technology background (.net and Web 2.0 experience preferred) combined with the ability to effectively communicate at all organizational levels (IT, Operations and Executive level)
  • Excellent customer facing and presentation skills
  • Excellent writing and quantitative skills, specifically related to proposals, RFI/RFP response and MS PowerPoint presentations
  • High level of energy, enthusiasm, persistence, discipline and a strong desire to succeed
  • Willingness to do whatever is necessary to win

Desired Experience:

  • Minimum of 3-5 years of technical sales support experience
  • Previous Knowledge Management and Library Application experience strongly desired
  • Experience with Software as a Service(SaaS) and subscription applications
  • Experience with .net and Web 2.0 applications
  • Hosting experience desirable but not required
  • Previous experience with professional services and project management helpful but not required
  • BS/BA from a reputable college or university in computer science or related field; MBA helpful but not required


Interested applicants can submit a resume by emailing info@lucidea.com.